How to create notification for SLA breach 80% on incident
I need to configure Notification for SLA breach 80% on incident table. updated Default SLA workflow PFA , but it is not triggered for Incidents. Can anyone suggest a way.Thanks in Advance.
Forum Posts
Variable script to fetch data in a field using flow designer
Hello, I tried to fetch the variable data in a record in one table using flow designer. But whenever I tried with below code it is not fetching data. Requested = fd_data._1__get_catalog_variables.requested_for; Description = fd_data._1__get_catalog_v...
Resolved! how to add a ui action button in pop up message in purchase order form
hi can anyone help me with the requirment for in the purchase order form there is a ui action button called as cancel, i want to display an alert pop up after user clicks on cancel and ui action in the message stating as do you want to cancel it? co...
how to display a ui action button when clicking on other ui action button
hi can anyone help me with the scenario for there are two ui action buttons in purcgase order form one is cancel and other is comform, i want to display comform button only when cancel is clicked.
Resolved! Business Rule: all Incident Tasks need to be closed before this one
Hey Guru's, I've written a Before update Business Rule that should run before my "VP Review" Incident task is closed. The Script I have written checks for any other incident tasks that are open, and have the same parent "Incident" record. If there ar...
Best Practice in regards to the status of a parent incident when child incident is resolved
I want to know what is the best practice in regards to ITIL when it comes to the status of the parent incident once the child incident is resolved. Does the parent stay in progress or does it resolve automatically? if all the child incidents are reso...
Use of ‘Action Taken’ field on Major incident
Hi All, Can anyone please explain what is the use of this Action Taken journal field on Major Incident management. I have already figured out the Docs for Utah but unable to figure out the use case and understand what is the use case of this journal ...
Resolved! Need Closure Code Definitions & Best Practices
Do we have a list of definitions for change and request closure codes? And, is there a limit on the number of closure codes you could have? Please provide any insights we may have of good definitions for close codes and what other close codes custome...
Predictive Intelligence classification definition error
Hi Team, Good Morning!Hope you are doing well.I am exploring Servicenow AI capabilities and wondering if someone could assist me with an issue where I am not able to configure 'classification definition' in my PDI and it is getting failed everytime w...
SLA how to require an SLA be added to an incident
HiI have a response SLA definition that is added when an Incident is in NEW state and is closed when not in New state. The problem is that if you create the incident with an "Assigned to" person it is going straight to In Progress. When this happen...
Resolved! Assigned to and State fields readonly
Hi While creating Incident, I need State and Assigned to fields become read-only, after incident creation those two fields become editable, please help me how to achieve this? Thanks,Shiva
How to send notification in flow based on a start date
Hi All I have a requirement to send a notification on the start date for a request and then if there has been no update on the requested item or task after 7 days then it sends a reminder. Can anyone please advise Thanks
problem ticket should not be closed when related incident(s) are open
Experts,Could you please guide me how can I achieve below requirement. Problem ticket should not be closed when any of the related incidents are still in Open state.And the problem form submission action should be restricted showing the Info Message....
Resolved! how to highlight incident in red when SLA breached to 100 %
I have a requirement when SLA breached to 100% then incident should highlighted in Red color. referred this link but not helpful : - https://www.servicenow.com/community/developer-forum/how-can-we-set-incident-number-in-to-orange-color-when-sla/m-p/2...
Requester ライセンスでincident ticketの起票、更新、クローズができますか
ライセンス費用の削減を検討しているため、requesterライセンスでincident Managementでどこまでできるかを確認させていただきます。下記のパターンができるかをご確認させて頂きます。①Requester Aさんが自分自身でincident ticketを起票、更新、クローズできますか？②Requester Aさんが起票し、Requester Bさんに閲覧、更新、クローズしてもらえますか？③Requester Aさんが起票し、Fulfiller Aさんを経由し、Requester...
