Data Migration from ServiceDesk Plus(Manage Engine) to Servicenow
Hi Everybody,What are the steps/best practices to migrate tickets data from ServiceDesk plus(Manage Engine) to Servicenow including conversations.
Forum Posts
Resolved! Log email sent from ticket as a comment
My organization uses the ability to send an email from a ticket rather extensively. (Screenshot below) However, this causes issues as the update in the email is not captured as a comment. So when clients receive automated email updates with the co...
how to only show users which are having same department and manager of requested for ?
I have created a field "Requested for" and when it is selected ,it auto-populates "Department" and "Manager".Also, have created another field - "members" and it should show all the users which have both same department and same manager as requested f...
Resolved! Automate the form variables population in a custom template and attach it to the RITM
Hi All, I have created a custom scope in which I have created two tables- SDRequests and SDTasks.Requirement : Once a request is submitted through the portal, the form-level variables must be automatically populated in to a customized template and at...
What is Incident?
What is Incident?
Resolved! Transform map to update only empty fields
Hi, Consider "Short description" field of incident. I want to run transform map with a coalesce turned on for "Number" Field. There's one additional requirement though, my transform map should update the short description field for an incident record...
Close Complete UI action in wm_task is not working
Hi All, Close Complete OOB UI Action in wm_task table is working smoothly for all the authorized users in default view.But when we change the view, the Close Complete UI action is not working, it is giving following error in console. Uncaught Referen...
How to make incident number hyper link in notification message
In the email notification, make the Incident ticket number a hyperlink to the record on the platform.how to make hyper link below incident number
How to add a tag to a ticket created through a record producer
How to add a tag to a ticket created through a record producer (During insertion)
Types of Data sources
Hello, 1.Types of data source and port values for each type.2.Types of Transform maps.
Import set
Hello, 1.How to import data from a table2.How to export data from a table3.What are the limitations of direct export and import?
Transform map scripts
Hello, 1.Types of transform map scripts what is foreign insert?2.While upgrading what action we need to perform with mid servers?
Difference between ignore and reject
Hello, 1.In Transform map a In field map section we have drop down field called choice actions what is the difference between ignore and reject.2..How to change the data before loading in to the table using transform map.
Mapping tables
Hello, 1.what is mapping fields, Difference between manual mapping(explicit mapping) and auto mapping.
Sub category choices are not showing in workspace
We have configured subcategory choices to be dependent on category. but when we select the category and verify the options for subcategory. it is not showing the choices. It is working fine in Native platform view.Please help me with the solution. It...
