We have certain notifications on incident table which will be sent to users in BCC .Is there any way that BCC list can be shown in the notifications populated in activity log ? To , subject etc are visible but not bcc list Please suggest
I am trying to hide a subcategory option from all users that are not itil if a specific category is selected. Ie. category "IT Security" is selected then subcategory "Security Exception" is hidden from the list of subcategories. I am able to do th...
By using UI policy , i'm going to find the user 'group role . if the group role is itil_admin , will make the field editable for the particular user.
I'm trying to get the Priority 1 and Priority 2 incidents reports month wide, but getting empty column. Please help. Thanks in advance.
Not sure if I chose the right board but here it goes: I am new to working with anything xMatters so bear with me.I want to trigger a notification on a custom table I made that extends the task table. I found this: https://help.xmatters.com/integratio...
Hi All, I have a requirement to convert incident to request, for this I am using oob create request ui action but with this I need to copy few fields data from incident such as caller to requested for, short description of incident to short descripti...
Hello, anyone use an external SMTP service to bypass the 10000 limit emails for O365. Apparently, this has been happening for quite some time (our SN admin no longer is employed) and we are having issues with our service desk email address being used...
Hello, We currently have incidents which are created using a Workday template and get emailed to ServiceNow directly from Workday. This template includes manager’s name in the body as well as having them CC'd into the email. Is there any way that we ...
When users is Selecting any Assignment group assign to field should Auto populate member from the Selected group.In assign to field it should not allow the name of Opened by. if Opened by is member of that particular group.
Hello everyone, We are trying to implement incident rating system to perform quality check on incidents. Could this be done using ServiceNow OOTB? what kind of metrics can be used to rate the incident? Kindly provide me ideas on this.
In flow designer, want to check whether user is a member of a ad group using "Microsoft azure active directory" spoke. Tried with Lookup group membership stream and look up group members stream. Please help us to check how to check user is part of t...
Hi Community,I have 2 Assignment group named as "Software" and "Hardware". and both group managers have major_incident_manager role. My requirement is :- if i select assignment group as Software. then only the Manager of Assignment group was able to...
I want to know how can I change the default assigned group on the service operations workspace to show all task, incidents... related to my specific work group every time I open the workspace.
Hello Team I have requirement to show different more information on one single variable in catalog item. Example: Variable A has drop down B and C when I select "B" in variable A then it has to show more information "first selection" in another varia...
How do I request the plugin for Advanced Work Assignment (AWA) be loading into my PDI?