Hello, We started using Universal Request and we have few teams that should receive an Incident right away from Universal Request, this part so far is working fine except for one point, the attachments included in the Universal Request form in the p...
An issue reported, whenever multiple incidents are related to a Problem ticket (PRB) the work notes should generate in PRB as: gr.number + " has been associated with this problem ticket." with correct incident no. . Each time when a new incident no i...
Hi All, I have a customer who wants to know what exactly the the "Task Closer" business rule is used for and is it recommended to keep their configuration or revert it back to OOB?
Hi all, I am try to calculate the total hours of duration in background. I wrote script in background script. It getting all duration values from different records. But I need sum of the total duration and convert in to Mints or seconds.Can you pleas...
I have integrated ServiceNow with a third-party tool to send incidents from ServiceNow to a third party. But incidents are only created when the user has an admin role in ServiceNow. Can I do this with any other role?
Hello, Please provide answers of below questions. 1.Form options of transform maps like Run business rules,Enforce mandatory fields,copy empty fields.2.Execution flow of transform map script types.3. Pre - requisites for upgrade and cloning.4.In Tran...
Hello, Please provide answers of below questions. 1.How to import data from a table.2.How to export data from a table.3.What are the limitations of direct export and import?4.What is mapping fields,what is the difference between manual mapping (expli...
Hello, please provide answers of below questions. 1.Limitations of update sets?2.Update set best practices3.Ways to move update set from one instance to another.which one is good to follow?why?
ServiceNow Support has taken the stance that modifying the "Create Normal Change" UI Action to set the comments journal field during save of incident.rfc (Related Records > Change Request field on Incident Default view) "involves customization and is...
Hello, Please provide answers of below questions. 1.what is the use of email template and how to trigger a template from script.2.How exactly trigger an event from system.3.what is the use of parm1 and parm2?4.What is the use of weight option in emai...
Hi all, I'm trying before update business rule to the incident table and the condition state is resolved, A user is not able to resolve the incident when the related change record is in a new state. var gr = new GlideRecord("change_request");gr.addE...
Hello, Please provide answers of below questions. 1.Will 'current' can be used in after BR?If no,what is the alternative?2.What happens if we use g_form in BR3.Using query BR and ACL we can restrict data which way you would prefer?why?4.Can we use af...
Hello, Please provide answers of below questions. 1.What is the execution order of checking ACL(Field or Table)?Which one will execute first?2.What happened if there are multiple ACL that provide access true and false(one should be satisfy)?3.How to ...
Hello, Please provide answers of below questions. 1.What are the limitations of client scripts.2.Where the places client script will be useful.3.Fix script vs Background script.Could you please give me example of each.
Hello, Please provide answers to below questions. 1.what is sla, ola and underpinning contract2. SLA snow page options3.What are the limitations of client scripts4.Fix script vs background script5.Base table and child table relationships.6.2 level, ...
