hi can anyone help me for scenario for there is a list collector variable in catalog item with name ' access needed' and it is referencing access table, there are options with name ' okta retail' and ' okta prod' i want to show these two options in l...
Hello All,We are getting this error when a user trying to open the scheduled reports attachments and some Excel sheets open but there is no data, it's empty sheets "Access to this content denied based on report_view ACLs." When I checked the report_v...
Hi,I have written a scheduled job to execute daily at 6 am to add user to one group and after writing the code when I saved it and clicked on execute now button, page refreshes but it do not do anything i.e. script do not executes.But when I copy th...
Hello experts, Consider 2 fields, a=xyz@yahoo.comb=https://DE-QA-001.servicenow/asdefdd I have to validate these 2 email and URL values in seriver side script Can anyone please help me. I am new to ServiceNow scripting
Hello experts, consider a JSON which i am receiving through inbound integration and i am using scripted rest apiexample{"incident":"123" , "state" :"2" , "descript":"orange"} First i have to check if the JSON is empty or not 2nd i have to check if th...
Hi Folks, For some reason, incident tasks will not display on the related lists for incidents, even when added to the related list. Properly added on the related lists: Yet does not display on the related lists: Any ideas why this is not displaying...
Can someone explain how the following fields in an assignment group effect communications from ServiceNow on Incidents when they are assigned to that Assignment group?1. Group Email2. Include Members checkbox3. Exclude Manager checkbox
It is observed that when I am transferring any Incident to any other group then Transfer Reason tab become mandatory and it is reflecting in the activity logs as well , but while transferring the Incident if Transfer reason is same like previous rea...
I am trying to create a business rule to assign an incident to assignment groups depending on the value of a variable. When go to create a new business rule I can't see the "When" field on the When to run tab and I can't see the Advanced tab at all. ...
What's the easiest way to pull a Top 10 incident (callers) over a span of 3 months? REQUIREMENT:I need some URGENT help to create a Top 10 incidents (All priorities like Priority 1/Priority 2 and P3/P4) report for the past 3 months.I tried creating a...
Hi ServiceNow Aficionados / Gurus I need some URGENT help to create a Top 10 incidents (All priorities like Priority 1/Priority 2 and P3/P4) report for the past 3 months.I tried creating a NEW Report from scratch from "Reports->Create New" and I do s...
Hello Team, I have a requirement where i need to add the image in Additional Comments field along with text using drag and drop or using CTRL + V.I see in kb_knowledge table one of field has capabilities to use text as well as attachment, but the ty...
Good Morning I am trying to set the default value of a catalog item variable using the current logged in user details.I can see this seems to be the common way of doing it :- javascript:gs.getUser().getRecord().getValue("location"); But I want ...
Hello, I am trying to setup a solution so that if someone is on the work notes list and they receive an email notification because the assigned to user added a new message to the work notes, if the person on work notes list reply's to the email it ge...
