Resolved! How to restrict a creation of incident for Out Of Office replies
Hi Team, Please suggest me how to restrict the creation of incidents for Out Of Office replies. Thank you.
Forum Posts
Need help in Scripting for Inbound action
Hi,Actually I have requirement where I need to Create an inbound action, Email Received is done belowMessage Details:-Message ID of the SAP PI message:Sender System: testReceiver System:Interface Name :Interface Namespace:Adapter Type: SFTPScenario ...
Email screenshots are missing on work note
Recently we observed one issue, when we reply to emails for the incidents & attaching screenshot, we noticed that on work notes [cid:image001.png@01DA291A.E6BE2340] getting this message instead of attaching screenshot. Can someone help me on this.
How to do E-Bonding for state and priority fields.
Hi,I did ebonding between two instances but want to do for state and priority fields also in incident table. So that if I update state and priority in source instance it will reflect to the target instance.Please advice. Thanks in AdvanceIntakhab
Resolved! Whitelisted emails to create incident tickets using Inbound Action
I want to Create Inbound action to create incident tickets from given white listed emails. Shall I create a group of white listed emails or a custom table?I had a script for inbound action which check the member are in group and if yes then creates a...
How to create the New Incident via link with some values populated like category and subcategory
Hi Team,I am working on a ITSM module with Employee center portal.There is a requirement like I have to create a link for incident form, When user clicks on that it should redirect to the a new record on employee center and it should also populate so...
Resolved! How to add Script include in Reference Qualifier
Hello All, I created a custom field called "Special Group".Field type "List":Reference to "sys_user" tableIn that field we need to show only a particular group members. I written Script include like this: var GetUsersOfGroup = Class.create();GetUsers...
Resolved! how to get value from specific column based on another column
hi everyone, I have a flow that is triggered by a record producer (associated with the incident table) that needs to choose the "assigned to" field based on the user input on "department".the "department" field is a reference drop-down to my departme...
Ui Action
I have created one Button on incident form that is "Ask for approval". My requirement is when I will click on that button it triggers the flow designer which I have created for approval request. I mean it should ask for the approval to a specific per...
Notify Messages for Multiple Shifts
Not sure if this is in the right forum or not - I'm working on using Notify to trigger a message to multiple overlapping shifts. I'm seeing that it works consistently for only the first two shifts, but those additional shifts aren't receiving any of ...
Adding different types of CI to an incident record
HiOur company is new to using ServiceNow and we have a challenge in Incident ManagementThe user report an application is down and we related the Application Service as affected CI. During the incident investigation is turns out is was a data base tha...
Change variable with keyword from body of an email via inbound action
Hello! I am needing to change a variable in an incident based on the keywords of High or significant within the body of an email. If the email contains Severe then I would want to have the Priority changed to 1-High and if the body contains Warning I...
Resolved! Is there a way to suggest knowledge base articles on the incident tickets for first responders?
When the first person responds to an incident ticket. Is there a way for the system to suggest Knowledge Base articles that have already solved this issue and allow the First responder to attach those KBs to this ticket as a resolution?I would like t...
Major Incident Workbench - Timer still counting despite comm task being 'Skipped' and inactive
Hello all,I'm having an issue on the major incident workbench. We have comm plans that attach a series of comm tasks to a major incident: Initial, Update (Recurring), Final and Initial/Final. If the Initial communication hasn't been sent yet upon clo...
