Hi,I'm trying to report on the task_sla table where my task type is Incident and that Incident has been tagged with a specific tag.I haven't been able to do this OOTB so am wondering if anyone else has meet this requirement before? Suspect it's possi...
Hello,there is one catalog item in that multi row variable set(user_details) is there.there are 5 variables (requested for - reference,description - multi line text,price - single line text......) are there in mrvs i want to show those variables valu...
I have created script action in workflow to create catalog tasks and approvals by checking look up tables. Whatever tasks and approvals are creating fine. Group approval creating I have mentioned in the script that group approval created with wait fo...
Why does the Incident Service field point to the Service (cmdb_ci_service) table and not the Business Service (cmdb_ci_service_business) table in post Rome instances?
i have defined a after update business rule when state moved from resolved to I progress i want to assign same incident to one particular group and should clear assigned to value. Its working if i kept before update but not working for after update ...
I want to set assignment group to 'x' and assigned to to empty when 1) incident state is changes from resolved to any other except closed.2) No change of current incident assignment group ( when no change in assignment group while update)3) when ass...
Hi! We manage Incidents that routinely handed off (reassigned) to another group and sometimes again to another group. We are able to track the number of times the Incident has been reassigned, but not the time the Incident spent with each group. Is i...
Creating a survey for completed Projects in the PPM module. I have been tasked with the questions below: Can the survey be triggered manually with like a button on the Project form to be sent out randomly instead of when the project goes to Closed st...
Hi i have requirement from customer they want ability make closed incident back to resolve state and need to make Additional comment mandatory. i tired way to achieve this but Additional comment is not visible to ITIL user once the incident is cl...
Hello every one, I have requirement to get template name on Incident form field to get know the template used to fill check on future ref purpose.I have found similar article where some code manipulation, which seems unusual. Is there any other way t...
If incident have priority as P1, major incident check box is true and state of the incident is resolved incident task should create with defined short description, description and some other fields. Its working fine but it should not display user nam...
Hi,Iam trying to make Additional Comments mandatory when incident state is cancelled. For this i created UI Policy with condition State is Cancelled and UI action where additional comments are mandatory true. But it is allowing incident form to save ...
Hello Team, I have requirement to hide the delivery time from the catalog item. I have marked the hide delivery time check list in catalog item but we are able to see it on the form.Please suggest me.@Community Alums @BharathChintala
I was unable to apply filter condition in Nxt Exp, even after selecting some filter, filter is not getting applied and also reports are not getting refreshed accordingly..
When running an Incident SLA report, the report comes back with duplicate incident numbers when there is a breach with more than one assignment group. We would like a report that is not contigent on the assignment group and the report will produce on...