Hello Experts, I impersonated one user but he hasn't seen access to the incidents list view and he is getting this error "Number of rows removed from this list by Security constraints: 20. And I have written the Query Business Rule but it's not worki...
Write a script to calculate the time taken from new to in progress state of incident and display on form field.
We need 2 buttons in IT Assist for P1, P2, P3 MBI/NBI Incident Tickets, only visible to command centre.a) Button name " Create Bridge"On clicking this bridge it should create a MS Teams meeting and1) Update the Incident Notes with the meeting URL.2) ...
Hi All, Currently, we are using Incidents and incidents tasks. Incident tasks are the child of the incident. Now requirement is that incident tasks also need to create child equipment replacement requests via Rest integration with the vendor. Is the...
Hello, 1.Difference between async and after business rules,where exactly we can use them use case.
Hello, How an email will be recognized by service now system?
Hello, 1.what are the main objects on after and async BR.2.Can we use After BR instead of async BR?
Scenario: Since implementing Azure and SSO we have had an issue with conflicts for non standard user names. This is causing access issues in multiple third party systems. So we have related incidents likeIncident: User can’t access servicenow because...
Hello, How to start,stop and cancel a workflow from script.
Hello, Difference between order guide to catalog item? and Difference between record producers to catalog item?
Hi Team, I have a requirement to validate the entered date and Time is not in the past on the incident due date field.I've tried to achieve this via Client Script and a Script Include. The onChange Client script I have written on change of due date: ...
Hi All, I have a requirement wherein I need to trigger a flow when RITM record is created or it's state gets updated but after selecting trigger as created or updated. When I went on to select "sc_req_item" from the list of tables it wasn't present. ...
Hello, Please provide answers of below questions. 1.Difference between async and after BR,Where exactly we can use them.Please give me an example.2.Difference between Business rule and ACL.3.If we receive any email user should be created how can we a...
I have a Catalog Item with 2 variables and 1 Variable set, and I have a flow so that the request item generates a sctask but when I am in the SCTASK in catalog view I am missing the subcategorization variable but when I change views all the variables...
Hi All,I have created custom table. I want number to be automatically generated when new record is created. I user get next obj but that is not working. Please see attachment and suggest solutions. Thanks,Tara
