Checking reassigned incidents data

[LalithKumarG]

I have a L1 team working under me. We deal more than 200 incidents a day .  We resolve 60%  and some we reassign to other team after preliminary investigation.  Is there a way to check the that set of incidents that reassigned to other team (May be to L2 or infra team) from our team.  That will help us to showcase our contribution in reports.
Please advise. Thanks in Advance

[Rafael Batistot]

Hi@LalithKumarG

My suggest is by Assignment Group Change Tracking

If you have Audit History (sys_audit) enabled for the Assignment Group field, you can run a report or create a script to check incidents that:

• Were assigned initially to your L1 team, and
• Later had the Assignment Group changed to another team (L2, Infra, etc.)

[Di Zhang]

you can use metrics for tracing the resolved time for each group. Please refer to :

Define a metric