client script

[yaddanki]

In an Incident form when assignment_group is changed the assigned_to field should become empty.

I need an On Change client script to execute this. Please help me with this.

[Chaitanya ILCR · Accepted solution]

Hi @yaddanki ,

we already have a client script OOB

check client scripts with below name: Empty assigned_to on group change

see if it is inactive and make it active

OOB script

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
	if (isLoading)
		return;

	// Need to get the form value, in case it changes but then changes back to value in database (oldValue is always DB value)
	if (oldValue != newValue)
		g_scratchpad.formValue = newValue;

	if (newValue === '' || newValue == null || oldValue != newValue || newValue != g_scratchpad.formValue) {
		if(newValue && g_form.getValue("assigned_to")){
			var groupLookupGr = new GlideRecord('sys_user_grmember');
			groupLookupGr.addQuery('group.sys_id', newValue);
			groupLookupGr.addQuery('user', g_form.getValue("assigned_to"));
			groupLookupGr.setLimit(1);
			groupLookupGr.query(groupLookupCallback);
		} else {
			g_form.setValue("assigned_to", "");
		}
	}
}

function groupLookupCallback(groupLookupGr){
	if (!groupLookupGr.hasNext())
		g_form.setValue("assigned_to", "");
}

if not check below

use this

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading) {
        return;
    }
    if (newValue != oldValue) {
        g_form.clearValue('assigned_to');
    }

}

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya