Hello!
We are trying to implement a system where we close an incident via email.
We want to read the subject that will contain the INC number at the beginning.
The script is,
(function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {
var emailSub = email.subject; // read the email Subject
emailSub = emailSub.substring(0,10);
var grTask = new GlideRecord('incident'); // Table = incident
grTask.addQuery('number', emailSub); // get the Inc Record
grTask.addQuery('active', true); // check if incident is active
grTask.query();
// if(grTask.next()){
grTask.state = 7 ; // 7 is choice code for close completed in sys_choice table for incident.
grTask.update();
// }
})(current, event, email, logger, classifier);
In the When to Run tab of the inbound action I have a couple of rules that filter out the incoming email that seem to work.
But it doesnt work.
Can someone take a look into the script?
Thank you so much in advance!
