Closing of catalog task restriction

[Deepika54]

Hi experts, I have a use case:

In my RITM Record, there are a couple of Catalog item variables which are mandatory. I want that the catalog task that is linked to the RITM should not be close complete/close incomplete/close skipped until and unless the mandatory RITM variables are filled.

Is there any way we can achieve this. Kindly help

Example below are the RITM Variables

Below is the catalog task where before the task moves to close complete, the RITM variables should be filled and only then the task can be made closed complete/incomplete/skipped

[AndersBGS]

Hi @Deepika54 

@you could control the logic with a before business rule to ensure the logic is fulfilled before save to the database.

[Tanushree Maiti · Accepted solution]

Hi @Deepika54 

You can use  either  an onSubmit Client Script OR a Business Rule on the sc_task table

Option 1 ( this one we have used in our project): Create an OnSubmit  client script on sc_task

1. Navigate to System Definition > Client Scripts > click New.
2. Table: sc_task
3. Type: onSubmit

Sample code: 

function onSubmit() {

    var state = g_form.getValue('state');

        // Assuming States: 3=Closed Complete, 4=Closed Incomplete, 7=Closed Skipped)

    if (state == '3' || state == '4' || state == '7') {

        var mandatoryVar = g_form.getValue('variables.VARIABLE_NAME'); // // Replace 'VARIABLE_NAME' with the actual variable name

             if (mandatoryVar == '')

       {

            g_form.addErrorMessage('Please fill out the mandatory RITM variable before closing this task.');

            return false;

        }

    }

}

Option 2: Create a BR

• Navigate to System Definition > Business Rules and click New.
• Table: sc_task
• Advanced: Check the box.
• When: before
• Insert / Update: Check both.
• Condition: State changes to Closed Complete OR State changes to Closed Incomplete OR State changes to Closed Skipped.

(function executeRule(current, previous /*null when async*/) {

   var ritm = current.request_item.getRefRecord();

            var manVariable = ritm.variables.VARIABLE_NAME; //Replace 'VARIABLE_NAME' with the actual name of your variable

        if (manVariable.nil()) {

        gs.addErrorMessage('You cannot close this task until the mandatory RITM variable is filled.');

        current.setAbortAction(true);

    }

})(current, previous);