Comment is going on next line

[imkhan]

Hi,

We have a requirement on the integration send the additional comment  into the same line from  ServiceNow instance to another tool when update the additional comment in incident.

The issue we are facing is that there are additional comments s, which are going new lines. Example  "comments": "20230105 101428 Mohammed  Additional Comments
test ",

it should be as go as "comments": "20230105 101428 Mohammed  Additional Comments test ",

we are using this script

(function executeRule(current, previous /*null when async*/) {
try {
var r = new sn_ws.RESTMessageV2('Elasticops', 'post data');
if(current.comments.changes()){
var com=current.comments.getJournalEntry(1);
var com1 = com.replace(/[^\w\s]/gi, '');
var com2 = com1.replace(/\s{2,10}/g, ' ');
r.setStringParameterNoEscape('comments', com2);
}

var response = r.execute();

var responseBody = response.getBody();
var httpStatus = response.getStatusCode();
gs.log(r.getRequestBody(), "ACTReqbodyupd");
gs.log(httpStatus + responseBody, "ACTResbodyupd");
if(httpStatus != 202){
gs.eventQueue("eops.update", current, responseBody, httpStatus);
}
}
catch(ex) {
var message = ex.message;
}

})(current, previous);

Here is the logs:

{
"incident_state": "1",
"u_sub_status": "",
"category": "",
"subcategory": "",
"short_description": "",
"description": "",
"work_notes": "",
"comments": "20230105 101428 Mohammed  Additional Comments
test ",

[-O-]

You could try JSON stringify-ing the value:

r.setStringParameterNoEscape('comments', JSON.stringify(com2));

but in that case you have to remove the surrounding quotes from the template string:

"comments": ${comments},

vs. currently:

"comments": "${comments}",

as JSON.stringify() add those quotes too.