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Incident Report

Hi Team,I need to pull out a incident report where in report its visible like "Assigned to our team" and resolved by our team", what condition can be applied, I tried with Opened on today & assignment group our team group & assigned to our team or re...

Garvit1 by Tera Contributor
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  • 3 replies
  • 0 helpfuls

Facing Issue Regarding Work Notes

Hi,I am facing an issue regarding work notes , My use case is that when user enters input in the work notes, if the length of the message is less than 30 , i have to show a error message on the field itself, but this has to be real time while user is...

kushagrasah by Tera Contributor
  • 389 Views
  • 2 replies
  • 0 helpfuls

Resolved! incident form design enhancement

 Hi Everyone        Right now i am working Incident from view enhancement related story . In that present my Org present view is like in below attachment(Incident present view) like one after one means one below another one is available . But my requ...

Artic Wolf Integration - Duplicate Incident

We have an integration with ServiceNow and ArticWolf that has been working with issue for a few months.  Approximatley 6 weeks ago, every Artic Wolf issue is creating a incident when newly reported and is also creating a new incident when updated fro...

rwagoner by Tera Contributor
  • 344 Views
  • 1 replies
  • 0 helpfuls