Hi All,We have two fields Business domain and Business function on the incident form as shown in the image. Now we are working on getting the values populated on the form when a CI is selected. We have written before insert business rule with the fol...
Hi Team,I am facing an issue with a Record producer variable configuration and need your guidance.Scenario:We have a variable called Watch Parties in a the item. It is a List Collector mapped to the Watch list field and uses the sys_user table. When...
How to maintain the "To" field in the email client template from Major incident?
I need to create problem record for similar incidents, is there any easier way to do this? My initial thought was to Use Predictive Intelligence using similarity clustering and then apply business rule to create a problem if ~10 similar incidents are...
Good day, Is there a posibility to create a report that will include all items, Incidents, Requests, Service-tasks and so on that were not only created for the group directly but also assigned from other groups to the one that is included in report?
Can someone please suggest a way to unrelate/unlink/remove attached knowledge from incident record.
Hi, I have escalated Universal request to Incident (using Create Request button on UR, it means UR plugin has been installed and activated correctly).But when Incident is resolved, I want resolution from Incident to get passed to related UR, which is...
Hi Team,Regarding change model, we want to change the change model view but when we are try it is showing only two models and all standard changes, I want to show all four models only.
Hi Community, can you tell me the best way to configure and use communication templates for Major incident management who to send to?What to Send?How often to Send comms? If you have a link to a tutorial that would be really helpful Kind regards
Hello Everyone, I have a requirement related to the Incident form in ServiceNow, and I would appreciate your suggestions on how to achieve this.We have several Record Producers that create incident records. Each record producer has its own set of var...
We follow the out-of-the-box Problem Management process, where problems must be created only from incidents. However, accessing problem.do allows users to bypass this and create problems without an associated incident.Proposed Options:Prevent access...
When the Class is selected only CI's of that Class can be selected in the Configuration Item (CI) field.Note: I've created new Class field and it is reference to CI class table
Hello All,I am working on a project where we need to retrieve Record Producers based on selection of Category and Subcategory and related variable details of that retrieved Record Producer to the back end Agent View Incident creation form. Also, is i...
We have a requirement to automatically generate the summary of the incident (generated by the Now Assist ITSM skill-Incident Summarization)on closure (Incident state changes to Closed) and copy the generated Summary to the work notes automatically. A...
Hi I want to remove a users inherited role. I have already removed the user from all the group and checked the role tab which is showing empty. Can you pls help me on this.