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Resolved! How to populate user in assigned to field

Hi Team, I have two assignment groups, if any user is same in both the assignment groups then I need to populate that user in assigned to field. Ex: CAB Approval group is one of the group(Every time this group is common), second group is Incident man...

Gopal14 by Tera Contributor
  • 658 Views
  • 7 replies
  • 2 helpfuls

More Loading Time on Custom Fields

When applying filters to Boolean custom fields (e.g., u_custom_fields = True) in the INC table, the loading time is considerably longer (20-30 seconds) compared to filtering Boolean default fields (e.g., active = True), which takes only 2-3 seconds.C...

SakshamB by Tera Contributor
  • 336 Views
  • 2 replies
  • 0 helpfuls

Resolved! Query in Flow Designer Condition

Olá pessoal, estou com um problema relativo a um fluxo no FLOW DESIGNER.  Eu preciso resgatar um valor da tabela QUESTION ANSWER relativo a um Priority para dar continuidade a um fluxo. O problema é que existem muitas QUESTIONS com o mesmo valor 'PRI...

Resolved! process flow

I have configured, process flow formatter for incident table, by mistake created two new buttons, how to remove one new button, please find the attachment 

balajibatha by Tera Contributor
  • 545 Views
  • 2 replies
  • 0 helpfuls

Resolved! Add CC and BCC to Email templates

Hi,I have a notification that includes links to several email templates.When a user selects any template, it open's a new email with the "To" field automatically populated with our instance mail ID    I would like some guidance on how to achieve the ...

Sindhu50 by Tera Contributor
  • 759 Views
  • 1 replies
  • 1 helpfuls

Disable onLoad message in Incident record

 After upgrading to the Xanadu version from Vancouver, I keep encountering the following message when loading an Incident record:"Have you tried the Express List on Service Operations Workspace? It allows an easy and live visualization of the alerts....

unlucky_Baro by Tera Contributor
  • 2383 Views
  • 11 replies
  • 15 helpfuls

Functional Field on Report for Time Zone

Hi Experts, Good Day!!I have a configured a report on incident table where I need to display data in Hourly basis and I can't use time series report for the same. So, I have configured one functional field on report called as "Hour" and return type i...