10-19-2023 10:06 AM
Create a template so that Incidents created from Service Catalog or a Portal using the record producer "Report Performance Problem" should be assigned to the "Service Desk" group.
10-24-2023 03:16 AM
Hello @Jayanthi3 ,Please refer to the below link:https://docs.servicenow.com/en-US/bundle/vancouver-financial-services-operations/page/product/fso-co...
If it is helpful, mark it as a thumps-up and accept the correct solution.Thanks & Regards,Abbas
