Copy survey metric input into Incidents using Flow Designer

[AdamUMC]

Hi there,

I have a survey with a string- type field (multiline), called "Remarks". Survey contestants can write down their remarks in this field. Now I want to copy that input into an Incident by using Flow Designer.

I have tried several solutions, but nothing seems to work. The Data pill section seems not to contain a data pill for this field type / metric, and it's string value.

How can I achieve this? Is it even possible with usage of the Flow Designer and without using any scripts?

Thanks in advance and best regards,

[Kishor O]

@AdamUMC 

You can write business rules for this requirement.

let me know if you need any help with the script.

*In incident where you want to show the user response?

Thanks,

Kishor Otepadpu

[AdamUMC]

Thanks @Kishor O !

Some help would be appreciated indeed.

So I cannot solve this from out of the Flow Designer and a Business Rule should be used. How can I copy only the value from that specific survey field into the Incident? The Incident will be created from the Flow Designer flow and filled with some other survey input as well, so Flow and Business Rule should work together.

[Kishor O]

@AdamUMC  You want to show the user response in the incident record right?

*Should we show the user response in the work notes or Description?

[AdamUMC]

@Kishor O 

Yep, I want to show the user response in the Incident record, that's correct.
I want it in the Description- field.