Hi AllI have been looking on the forum and I cant see a solution for what I am trying to achieve on a catalog item.I am trying to hide a variable on the Portal Form if the user has a role, but the suggestions I have tried and tried to tweak do not wo...
I created a new business rule so that if a ticket is resolved and the user responds, it moves the ticket to "in progress" so we can more easily find those that should be reopened. It is conflicting with another business rule that moves the resolutio...
Hi Everybody,What are the steps/best practices to migrate tickets data from ServiceDesk plus(Manage Engine) to Servicenow including conversations.
My organization uses the ability to send an email from a ticket rather extensively. (Screenshot below) However, this causes issues as the update in the email is not captured as a comment. So when clients receive automated email updates with the co...
I have created a field "Requested for" and when it is selected ,it auto-populates "Department" and "Manager".Also, have created another field - "members" and it should show all the users which have both same department and same manager as requested f...
Hi All, I have created a custom scope in which I have created two tables- SDRequests and SDTasks.Requirement : Once a request is submitted through the portal, the form-level variables must be automatically populated in to a customized template and at...
What is Incident?
Hi, Consider "Short description" field of incident. I want to run transform map with a coalesce turned on for "Number" Field. There's one additional requirement though, my transform map should update the short description field for an incident record...
Hi All, Close Complete OOB UI Action in wm_task table is working smoothly for all the authorized users in default view.But when we change the view, the Close Complete UI action is not working, it is giving following error in console. Uncaught Referen...
In the email notification, make the Incident ticket number a hyperlink to the record on the platform.how to make hyper link below incident number
How to add a tag to a ticket created through a record producer (During insertion)
Hello, 1.Types of data source and port values for each type.2.Types of Transform maps.
Hello, 1.How to import data from a table2.How to export data from a table3.What are the limitations of direct export and import?
Hello, 1.Types of transform map scripts what is foreign insert?2.While upgrading what action we need to perform with mid servers?
Hello, 1.In Transform map a In field map section we have drop down field called choice actions what is the difference between ignore and reject.2..How to change the data before loading in to the table using transform map.
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