Hello, Please provide answers of below questions. 1.Will 'current' can be used in after BR?If no,what is the alternative?2.What happens if we use g_form in BR3.Using query BR and ACL we can restrict data which way you would prefer?why?4.Can we use af...
Hello, Please provide answers of below questions. 1.What is the execution order of checking ACL(Field or Table)?Which one will execute first?2.What happened if there are multiple ACL that provide access true and false(one should be satisfy)?3.How to ...
Hello, Please provide answers to below questions. 1.what is sla, ola and underpinning contract2. SLA snow page options3.What are the limitations of client scripts4.Fix script vs background script5.Base table and child table relationships.6.2 level, ...
Hello,Please provide the answers of below questions. 1.Syntax for call back function,how will pass parameters?2.Implication of Glide Aggregate API.3.If we create a on load client script and before Business rule on load,which one will run first,and wh...
Hello,I am Trying to run a report to see how many current open breached incidents we haveI first ran the report below from the Incident table to get a starting point and see the current open Incident count of 898. I then ran a OOB Data Source report...
Hello, 1.what are the limitations of update sets?2.Update set best practices?3.Ways to move update set from one instance to another .Which one is good to follow?4.How to mange the unwanted changes captured in update set?I searched in documentation an...
In Major Incident Module, we have a field "action_taken" in the Journal fields. Could anyone please let me know the use of that field and on what condition this is visible. Thank you.
How i can copy the data from html field and paste into addition comments journal field in Incident Table i want to make html field like additional comments journal field if I write anything in html field and save form then its automatically paste int...
Hi All, I had a requirement to restrict the user changing the default filter condition in related list eg. we have a child incident related list in that we have applied a default filter condition to add only parent incident is not empty. But the user...
I would like to cancel the records(the past SLA execution records) in the Flow engine context【sys_flow_context】, which meet the below conditions, at once.------------------------------------------------------------Condition(the stage of task SLA of t...
we have configured few Flow designers for some catalog items . Some flow designers (on certain catalog items) are Stuck Waiting at "Ask For Approval" Activity after Approving/Rejecting from the Group Approval records and they are working fine if appr...
I want business elapsed time to be calculated entirely in hours not in days+hours.How to create a new field which shows in hours by fetching data from OOB field ?
Hi all,I am integrating a third party system with ServiceNow to create incidents.I am using REST message and using script to achieve this.I need to set the priority of the incident based on the 3rd party options, but I need to set the impact and urge...
Hey All, I am begining to setup SLAs for a group of support teams (60+) that have never used any form of service level management in the past. My understanding of SLAs is to focus on the customer perspective. Response and Resolution times should stay...
I want to bring location field from the caller field dot walking into my incident form. As default it is giving me the column label as the Location(which is there in the user table). I need to relabel it for incident table alone as primary location. ...
