Resolved! Incident - service field uses Service table vs Business Service
Why does the Incident Service field point to the Service (cmdb_ci_service) table and not the Business Service (cmdb_ci_service_business) table in post Rome instances?
Forum Posts
Resolved! Why after update business rule not working where as before update business rule working, why?
i have defined a after update business rule when state moved from resolved to I progress i want to assign same incident to one particular group and should clear assigned to value. Its working if i kept before update but not working for after update ...
Resolved! How to write business rule to set Assignement Group and to clear Assigne to On update of Incident?
I want to set assignment group to 'x' and assigned to to empty when 1) incident state is changes from resolved to any other except closed.2) No change of current incident assignment group ( when no change in assignment group while update)3) when ass...
Resolved! Incident Reassignment Time Tracking by Group
Hi! We manage Incidents that routinely handed off (reassigned) to another group and sometimes again to another group. We are able to track the number of times the Incident has been reassigned, but not the time the Incident spent with each group. Is i...
Surveys on Demand
Creating a survey for completed Projects in the PPM module. I have been tasked with the questions below: Can the survey be triggered manually with like a button on the Project form to be sent out randomly instead of when the project goes to Closed st...
Resolved! Need logic to make comments mandatory when state is changed from closed to Resolved
Hi i have requirement from customer they want ability make closed incident back to resolve state and need to make Additional comment mandatory. i tired way to achieve this but Additional comment is not visible to ITIL user once the incident is cl...
How to get Template that applied on Record
Hello every one, I have requirement to get template name on Incident form field to get know the template used to fill check on future ref purpose.I have found similar article where some code manipulation, which seems unusual. Is there any other way t...
Instead of user system should show in the activities
If incident have priority as P1, major incident check box is true and state of the incident is resolved incident task should create with defined short description, description and some other fields. Its working fine but it should not display user nam...
Mandate Additional Comments
Hi,Iam trying to make Additional Comments mandatory when incident state is cancelled. For this i created UI Policy with condition State is Cancelled and UI action where additional comments are mandatory true. But it is allowing incident form to save ...
How to hide delivery time on catalog item.
Hello Team, I have requirement to hide the delivery time from the catalog item. I have marked the hide delivery time check list in catalog item but we are able to see it on the form.Please suggest me.@Community Alums @BharathChintala
Resolved! Filters are not working
I was unable to apply filter condition in Nxt Exp, even after selecting some filter, filter is not getting applied and also reports are not getting refreshed accordingly..
Duplicate Incident numbers on SLA Report
When running an Incident SLA report, the report comes back with duplicate incident numbers when there is a breach with more than one assignment group. We would like a report that is not contigent on the assignment group and the report will produce on...
how to add watch list widget as a tab under standard ticket tab as like activity tab on portal
I have added a watch list widget on portal. I have placed it on right side of the page. But it should be placed under standard ticket tab widget as a tab. As like activity tab this widget also as tab it should be avaialable. I have mentioned the pict...
Hi,I have a requirement to make closecode and close notes to be mandatory when state is canceled
1.I have a data policy on incident table to make close code and notes mandatory when state is resolved or closed.2.I have 2 ui policies with same order 100 i.when state is closed or cancelled then make close code and notes read only.ii.when state is ...
How to send last updated work notes by API ?
Hi, It's little bit complicated, especially for me, cause I want to sent last updated work notes to other system using API, and I have something like that in the Business Rule: var worknotes = current.work_notes.getJournalEntry(1); var onlyNotes ...