Hi All, We have a requirement to create a report like total number of tickets created in a month divided by users who created an incident.But here each users should be counted as one for example: if a 3 users created 12 tickets in a month then the r...
Could anyone please help me on the below question. I have created a ui action 'Create Knowledge' in incident form. Once the incident will be in resolved state the ui action is visible. Once the knowledge article will be created from this i need to up...
Hi All, I have a customer who wants to know what exactly the the "Task Closer" business rule is used for and is it recommended to keep their configuration or revert it back to OOB?
Hi All, I have a customer who wants to know what exactly the the "Task Closer" business rule is used for and is it recommended to keep their configuration or revert it back to OOB?
I have a scenario within change request where two appprovalz are required prior to the change being placed in queue. However, the approvals should be blocked until the manager fills in a date field. Have not been able to get this to work with any opt...
We have one Dashboard in which we have multiple reports.When I apply the interactive filter for any one record then we want to show all the records which have the same priority in the report.issue - The interactive filter applies to all the reports a...
Hi all, I am try to calculate the total hours of duration in background. I wrote script in background script. It getting all duration values from different records. But I need sum of the total duration and convert in to Mints or seconds.Can you pleas...
I have integrated ServiceNow with a third-party tool to send incidents from ServiceNow to a third party. But incidents are only created when the user has an admin role in ServiceNow. Can I do this with any other role?
Getting an error message in self service view of Incident but not in other views. It looks fine in other views. Below is the error message: Form Control g_scratchpad.trigger_field (.cmdb_ci) not reachable
Hi Developers,Greetings of the day!! I'm not able to match percentage into field. requirement : I created a new field name "% VIs not remediated" in this I want to show percentage like this "% VIs remediated". EXAMPLE: every QID have some count of ...
Hello, Im looking to get some Field values passed from an RITM to an INC, We currently have a Shipping number field on our SC_REQ_ITEM table named u_tracking_send. How can I pass this value into the worknotes of the INC that was used to create the RE...
Required Decision table complex use case scenario.
For P3, P4, P5 incidents create a field proposed problem, and it should be a check box type.
how to map selected choice field value on record producer form that should be added as a tag in the attached record producer table, assume that record producer attached to incident table , now user selected one value from choice field then it should ...
Hello, Please provide answers of below questions. 1.Form options of transform maps like Run business rules,Enforce mandatory fields,copy empty fields.2.Execution flow of transform map script types.3. Pre - requisites for upgrade and cloning.4.In Tran...
