Hi Team,We have created a report on incident table.Is there any way to pull the variable page fields in report columns. Please find below screenshot - we want to pull those fields in report column.How to achieve it. Thanks,Sai
Hello, Can anyone please let me know the exact answer i searched in community and googled it but i didn't find it. 1.Will current can be used in after business rule?If no, what is the alternative.2.Using query BR and ACL we can restrict data which wa...
for normal change when state is assess and approval approvers then state need to go Authorize but it was going to Scheduled but showing in activity Assess to Authorize
Hello, 1.In change we have tasks for all the state without closing the task you cannot move to next state.How this can be achieved?2.How to create a template for incident or change?
Hello, What are things we can schedule using scheduled job?
Hello, what is 3 step process and 2 step process and what is the difference?
Hello, 1.What are the main objects on 'After' and 'async' BR.2.Can we use 'After' BR instead of 'Async' BR?
Hello, What is scoped application and difference between scoped application and global application.Can any one please tell me the exact answer what it mean.
I have integrated ServiceNow with third-party tool to send incidents from ServiceNow to a third party. But incidents are only created when the user has an admin role in ServiceNow. Can I do this with any another role?
Hello, what is dynamic filter options - to call a business rule or script include?
Hello, Please provide answers of below questions. 1.what are script include parameters?2.How to send response as array of values from script include BR.
Hello, Please provide answers of below questions. 1.How to schedule a script,Explain with example.2.Difference between background script and scheduled job.3.what kind of script can be used in script include.
Hi Community, I just want to restrict INC record to a group and some users/groups added on a field. I have 3 fields, one field is a checkbox, when this checkbox is checked, it will populate the other 2 fields for users/groups. These fields are only v...
Whenever a major incident is reported and paging is done, but if no one joins the call after a certain amount of time, what should we do? Should we opt for a manual option, or what other options can we explore for this kind of situation?
what is the scripts i need to write to show all the 4 type of priority in the incident in a dashboard.
