create a agent only visible worknotes field for closure notes?

RBlor
Mega Guru

‎02-06-2024 02:51 PM

For my ITSM incident application I would like to create a worknotes type field where is it is only visible to agents but make it for closure notes. is that possible?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-07-2024 03:43 AM

Hi @RBlor 

 

Worknotes only for agents not for end users.  You can create ACL /BR if you want to show only assigned to.

 

closure notes.

SN provide resolution notes for this

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RBlor
Mega Guru
In response to Dr Atul G- LNG

‎02-18-2024 09:38 PM

yes just like resolution notes but a "closure notes" that is only agent visible to go with thepublic visible resolution.

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