Resolved! Community Email issues
Hi @David @Dan Bruhn Since yesterday, at approximately 1:30 PM BST, I have not received emails in my mailbox. Is there issue going on. I did not change any setting at my end.
Forum Posts
Additional comments in List View
Hi All, In Incident record I added 10 Additional comments but when I export the excel only few recent comments are visible. Is there any possibility to get all the Additional comments. Thanks,Anoja
Major incident on extended table
Hi All, I hope you are well. I am implementing Major incidents on our instance, which is working perfectly (as you would expect) for our Incidents. However we have an extended table called IT incidents, which we also require Major incidents for.Has a...
Resolved! Client Script
I need to show an alert message if the manager of the caller (from the caller field) is the same as the manager of the assigned-to user (from the assigned_to field) on a form. Both caller and assigned_to are reference fields to user records.
Update all outage records having null End date
Hi All,My requirement is to update all null End date outages. I tried with fix script but no luck.Kindly provide any suggestion or any solutions. Thanks in advance
Workspace issue
Hi Guys, 'Create problem' is not available in my agent workspace.Could you please let us know why it is not available in Workspace and how to check the updates of workspace. Thanks and regards,Yajna Yadla
Making Assignment Group and Assigned to inter-dependent
Hi everyone, I have a requirement that I thought would be pretty easy but I can't figure it out.Also, I thought I would find the solution quickly by googling but no success. Maybe I'm not searching for the right keywords.In the Incident form, I want ...
How to get incident number which was created through soap message another snow instance
Hello All, I need set incident number which was created through soap message in other snow instance. please let me know, How we can set that value in below code var s = new sn_ws.SOAPMessageV2('Soap Integration with other snow', 'insert'); s.setSt...
Unable to find Catalog Task Definition in related list
Hi,Unable to find Catalog Task Definition in related list. Please advise.looking for: In personal instance not showing catalog task definition in related list Regards,B
Timer field on Incident form to start on submission of form
REQUIREMENT: How to have the Timer start on the submission of the incident form Thanks in Advance
Resolved! Average time to resolve a Requested ITEM from time Opened to Time Request is Closed
HiIs it possible to run a report on the Average time to resolve a Requested ITEM (not part of an Order Guide) From the Start date of the Request to the Completed Time of the RequestThere is no SLA on the REQUEST only on the SCTASKs Our Providers are ...
UI action(related link) inside a UI macro is not redirecting to the catalog
Hi All, I have a related link (UI action), which seems to be working fine on the table. I am using this form in another table (form view) where i have a button which opens a Window (UI Macro) with fields and the Ui action is also showing in this po...
Resolved! How to add pop-up with a button to incident form
Hi everyone, I hope you are doing well. I created a Catalog Item using Maintain items and I have a requirement to add a pop-up with a button based on 2 dropdown values.What I mean is:I have 2 select box type variables.First variable is called dropdo...
Resolved! I need to update the email-generated incidents priority
Hi Team,I need to update the email-generated incident priority. Initially it was in Priority P5 i need to update the Priority to P4 also for one particular Email-generated. I had checked the inbound actions as well.could anyone please help us for up...
Trigger Notification
Hello Everyone,Can anyone help with this?I want Scheduled Jobs ScriptI created 3 Notifications and 3 events and those 3 events that have been created need to be triggered through scheduled job, first event will be triggered if the state has not chang...