How to find the source of incident if correlation Id and Display is blank
How to find the source of incident if correlation Id and Display is blank
Forum Posts
Trying to Hide UI action
Hello Team , I have two UI action button in the Incident form which I have marked with yellow I would like to hide "save " button when I clicked on "Hold Ticket" button . Could you please suggest me how to achive this .
Email notifications to external user who is not part of servicenow.
Hi Team,Good Day! I have one requirement, we have integrations for incidents, where there are external users who log the tickets as Guest. Is there any way i can send a email notifications to external users who are callers a...
Unable to reassign catalog task within team members of the same group.
Hi All,User part of a group is unable to reassign the catalog task within team members of the same group. Assigned to field is greyed out after assigning to the first user. Only users with admin role are able to reassign catalog task. Kindly help. I ...
Resolved! ServiceNow
In incident form when we select impact and urgency is high priority will be P0 .i want filed Major automatically check when user select impact and urgency in high?
Inbound Email Action
I have a request to create an inbound email action that will automatically set the "Assigned To" to the Sender
Add End User visibility on Incident form for attachments
Customer requested to add a Hyper link name "End User Visibility" next to rename and download hyper links. When we click on attachment from an incident form, The hyper link should be visible and when we click on End User hyper link it should provide ...
Resolved! Incident Active field not changing to 'False' after conversion of incidents into requests.
Hello all,I am facing an issue that, I am not able to change the active field from 'true' to 'false'. I am running a fix script to update the active field to false. However it changes back to true. I have already checked if there is any workflow or b...
Resolved! Generate Report for non-business hours
Hi All, Requirement: We need to create a report to show incidents created in non-business hours. i.e. It should run daily from 6pm - 4am and show the data in the report. What filters we can apply? Thanks.
Optimize businessrule for business application for incident
Hi All, we have below businessrule when we create incident , Impacted CIs updated in related list , but there are huge calculation happen backend that is impacting servicenow slowness , kindly suggest only populate the business application within th...
Converting Date/Time to Date value in email notification
Hi,I have a field in incident table which has date/time type. In email notification I want only Date value has to print. Kindly help on this
Resolved! I need Major Incident to be proposed and promoted only from Incidents priority 1 or priority 2
Hello All,I need that the Incident can be Proposed to Major Incident and promote to Major Incident only if the incident is prio 1 or prio 2. Can you please help me how to achieve this? Our developer instance is on release Utah. The plugin Incident Ma...
Resolved! On Change Client Script - Category Based on Service
Hi, I need to create an on-change client script for the incident form to make the category field visible and mandatory when the business service is set to specific values. Does anyone know what the script would be to achieve this? Kind Regards
Resolved! Help understanding servicenow app roles
Hello, good afternoon or morning, everyone, I would like to ask a question.I am currently using the servicenow mobile app, but I want to make it so that only a specific person can perform approvals and rejections of incidents, what are the roles or w...
ITSM
I have one date time field which is in format "01/27/2024 15:40:20" and i want it to show like "2024/01/27 15:40:20"How to achieve this Thanks in advance.
