Create report Task_sla[Incident]

[Community Alums]

Hello,

Need help I have a requirement to create a report under task_sla table with the task incident column:
Number
Short Description
Priority
Assigned to
Resolution Notes
Business elapsed time for response ( hours)
Business elapsed time for resolution ( hours)
Business elapsed percentage for response
Business elapsed percentage for resolution
 

[Dr Atul G- LNG]

Hi @Community Alums 

OOTB there is Database view you can create report on same and add the fields.

[Long Duong]

Hi @Community Alums,

Hope you are well.

We have another table specifically for incident SLA. It is incident_sla. Please follow those steps to achieve your requirement:

- Access to Reports -> View / Run

- Create new

- Choose the table as "incident_sla"

- At the type tab, you can choose appropriate type. but in this case, probably it should be "List"

- At the configure tab, you can choose any fields that you want

Please refer to my attachment to have a better view

Please accept my solution and mark it helpful if it can help you.

Thank you