Create Slack Channel from an Incident but User cannot join

Ciaran Murray
Giga Guru

Hey All,

 

I'm having an issue with inviting users to a Slack Channel from Service Now. The channel does get created and I get notified from Slack and the user I invited gets the ping from the app as well but when they try to click Join Channel it just spins and then nothing happens.

 

CiaranMurray_0-1738231841326.png

 

I have followed the below guide for the setup

https://www.servicenow.com/docs/bundle/xanadu-integrate-applications/page/administer/integrationhub-...

 

Is there any steps I'm missing?

 

Kind Regards,

 

Ciaran

 

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