Reference qualifiers
Hello, what is dynamic filter options - to call a business rule or script include?
Forum Posts
Script Include
Hello, Please provide answers of below questions. 1.what are script include parameters?2.How to send response as array of values from script include BR.
Script Include1
Hello, Please provide answers of below questions. 1.How to schedule a script,Explain with example.2.Difference between background script and scheduled job.3.what kind of script can be used in script include.
Restrict INC based on some conditions
Hi Community, I just want to restrict INC record to a group and some users/groups added on a field. I have 3 fields, one field is a checkbox, when this checkbox is checked, it will populate the other 2 fields for users/groups. These fields are only v...
Major Incident Automatic Paging
Whenever a major incident is reported and paging is done, but if no one joins the call after a certain amount of time, what should we do? Should we opt for a manual option, or what other options can we explore for this kind of situation?
Display 4 type of priority incident
what is the scripts i need to write to show all the 4 type of priority in the incident in a dashboard.
Unable to see incidents in list view and Number of rows removed from this list by Security
Hello Experts, I impersonated one user but he hasn't seen access to the incidents list view and he is getting this error "Number of rows removed from this list by Security constraints: 20. And I have written the Query Business Rule but it's not worki...
Write a script to calculate the time taken from new to in progress state of incident and display
Write a script to calculate the time taken from new to in progress state of incident and display on form field.
Automation of MI Bridge Creation
We need 2 buttons in IT Assist for P1, P2, P3 MBI/NBI Incident Tickets, only visible to command centre.a) Button name " Create Bridge"On clicking this bridge it should create a MS Teams meeting and1) Update the Incident Notes with the meeting URL.2) ...
Resolved! Child of a Incident tasks
Hi All, Currently, we are using Incidents and incidents tasks. Incident tasks are the child of the incident. Now requirement is that incident tasks also need to create child equipment replacement requests via Rest integration with the vendor. Is the...
BR differences
Hello, 1.Difference between async and after business rules,where exactly we can use them use case.
Email Notification
Hello, How an email will be recognized by service now system?
Business rules
Hello, 1.what are the main objects on after and async BR.2.Can we use After BR instead of async BR?
How would you handle this scenario in problem management?
Scenario: Since implementing Azure and SSO we have had an issue with conflicts for non standard user names. This is causing access issues in multiple third party systems. So we have related incidents likeIncident: User can’t access servicenow because...
Resolved! start/stop workflow
Hello, How to start,stop and cancel a workflow from script.
