updateset
Hello, please provide answers of below questions. 1.Limitations of update sets?2.Update set best practices3.Ways to move update set from one instance to another.which one is good to follow?why?
Forum Posts
Resolved! "Create Normal Problem" UI Action on Incident to Create a Journal Entry Containing Change Number
ServiceNow Support has taken the stance that modifying the "Create Normal Change" UI Action to set the comments journal field during save of incident.rfc (Related Records > Change Request field on Incident Default view) "involves customization and is...
Questions on Notications
Hello, Please provide answers of below questions. 1.what is the use of email template and how to trigger a template from script.2.How exactly trigger an event from system.3.what is the use of parm1 and parm2?4.What is the use of weight option in emai...
Abort the incident record when related change is in new state
Hi all, I'm trying before update business rule to the incident table and the condition state is resolved, A user is not able to resolve the incident when the related change record is in a new state. var gr = new GlideRecord("change_request");gr.addE...
Resolved! Questions on Business rules
Hello, Please provide answers of below questions. 1.Will 'current' can be used in after BR?If no,what is the alternative?2.What happens if we use g_form in BR3.Using query BR and ACL we can restrict data which way you would prefer?why?4.Can we use af...
Resolved! Questions on ACL
Hello, Please provide answers of below questions. 1.What is the execution order of checking ACL(Field or Table)?Which one will execute first?2.What happened if there are multiple ACL that provide access true and false(one should be satisfy)?3.How to ...
Resolved! Questions on client scripts
Hello, Please provide answers of below questions. 1.What are the limitations of client scripts.2.Where the places client script will be useful.3.Fix script vs Background script.Could you please give me example of each.
what is sla,ola and underpinning contract
Hello, Please provide answers to below questions. 1.what is sla, ola and underpinning contract2. SLA snow page options3.What are the limitations of client scripts4.Fix script vs background script5.Base table and child table relationships.6.2 level, ...
Resolved! Questions on client scripts
Hello,Please provide the answers of below questions. 1.Syntax for call back function,how will pass parameters?2.Implication of Glide Aggregate API.3.If we create a on load client script and before Business rule on load,which one will run first,and wh...
How to get the current open Incident count from the Task SLA table
Hello,I am Trying to run a report to see how many current open breached incidents we haveI first ran the report below from the Incident table to get a starting point and see the current open Incident count of 898. I then ran a OOB Data Source report...
How to give KB article link in client script?
Hi Team,I have to add kb article link in info-message I tried with below code but this is not working.And I have to flash infomessage 3 time?Please can someone help me here??Thanks
Questions on update sets
Hello, 1.what are the limitations of update sets?2.Update set best practices?3.Ways to move update set from one instance to another .Which one is good to follow?4.How to mange the unwanted changes captured in update set?I searched in documentation an...
Use of Action Taken in Journal fields
In Major Incident Module, we have a field "action_taken" in the Journal fields. Could anyone please let me know the use of that field and on what condition this is visible. Thank you.
Resolved! How i can copy the data from html field and paste into addition comments journal field
How i can copy the data from html field and paste into addition comments journal field in Incident Table i want to make html field like additional comments journal field if I write anything in html field and save form then its automatically paste int...
Resolved! I need to send notification 15 minutes before due date, is there any possible way?
I need to send notification 15 minutes before due date, is there any possible way to create a notification which triggers 15 minutes before due date for problem tasks. Thanks,Shiva
