Hi everyone, I have the requirement to change the order of fields in the new record incident form of the Service Operation Workspace, so that e.g. the Short Description and Description (see attached Screenshot) moves up to the top of the new record ...
Hi Everybody,What are the steps/best practices to migrate tickets data from ServiceDesk plus(Manage Engine) to Servicenow including conversations.
My organization uses the ability to send an email from a ticket rather extensively. (Screenshot below) However, this causes issues as the update in the email is not captured as a comment. So when clients receive automated email updates with the co...
What is Incident?
Hi, Consider "Short description" field of incident. I want to run transform map with a coalesce turned on for "Number" Field. There's one additional requirement though, my transform map should update the short description field for an incident record...
In the email notification, make the Incident ticket number a hyperlink to the record on the platform.how to make hyper link below incident number
How to add a tag to a ticket created through a record producer (During insertion)
Hello, 1.Types of data source and port values for each type.2.Types of Transform maps.
Hello, 1.How to import data from a table2.How to export data from a table3.What are the limitations of direct export and import?
Hello, 1.In Transform map a In field map section we have drop down field called choice actions what is the difference between ignore and reject.2..How to change the data before loading in to the table using transform map.
Hello, 1.what is mapping fields, Difference between manual mapping(explicit mapping) and auto mapping.
Hello, 1.What is class and function.2.What is callback function.3.How to send response as array of values from script include BR.
Good Morning, I have a user who is stating that multiple users are not seeing when the ticket/record has someone else working on it. I did a troubleshooting session with the user and it appears that it works randomly. It didn't even show when the t...
Hello Experts, I impersonated one user but he hasn't seen access to the incidents list view and he is getting this error "Number of rows removed from this list by Security constraints: 20. And I have written the Query Business Rule but it's not worki...
Write a script to calculate the time taken from new to in progress state of incident and display on form field.
