Hi All, I am working on a dashboard for Incident data. Requirement is to see MTTR for P3 and P4 Incidents which can be gathered from 'incident_metric' table. However, is there anything on Incident form from which we can calculate MTTR? Thanks..!!
Hello experts, In my http method i am using a oauth2.0 authentication. when i click the "get oauth token" in the related links of the REST MESSAGE, it shows "oauth token flow completed successfully". I need to pass token in the Payload else i am gett...
Hi, When I create a template from an incident not closed, all fields are prepopulated. But when I create a template from a closed incident, the fields aren't prepopulated. Can you help.Thank you.
Hi All, I'm running ATF on Project table [pm_project], i'm able to successfully insert record on the project table and able to validate if the record is available in the system, but when tried to Open the record ATF is failing with the message - ''pm...
Hello Everyone, I'm facing an issue with the Schedule and Timezone.Requirement - Need to send additional Approval if the change window is in Working Hours.Note - The instance and the user who is creating the change are in Australia/Melbourne Timezone...
The "Related Knowledge Articles" on Incident form times out in our instance, if there is '%' string in the short description. see attached. Is there way to exclude (stop word) configuration for this functionality.
Hi there We are looking for a way to highlight which incidents within a user's profile contain attachments. I recently posted a similar question and was given a really helpful solution of adding an icon (by adding a style), however we have since dec...
Hello all, I have a requirement to display Incident "Default view" for itil users, when they access incidents via Self-Service -- which is to say, change the ess view on self-service > incidents module to default view on Incident module for itil user...
(function() { var gr = new GlideRecord('x_nexa2_ienergy_incident_table'); //Instance of Table gr.addEncodedQuery('active=true^task_assigneeISNOTEMPTY'); //Conditions gr.query(); while (gr.next()) { var currentDate = new GlideDate()...
Hello all, I'm trying to set emails generated from our Major Incident Management Communications as high importance so they get flagged by Outlook. Following another post, I created a Business Rule on the sys_email table that sets the current.importan...
We have a request that when an incident is created and needs to be escalated to another assignment group, that the opened by user is not part of, to add the opened by user to the watch list. It is partially working, but it always adds the opened by u...
Hello, Im trying to enable this 'collaborate' tab on Major Incident Workbench so I can stabilish the connections with MS Teams I did installed the 'notifiy' plugin as required by the docs but still doesnt show up
Hi All,Actually I wanted to know that Is there any feature exist in ServiceNow to check the dependency of the field on the other configurations like Business Rules, Assignment Rules and so on..For Example,Lets say we have a field Location on the INC ...
Hello experts, I have a catalog item and inside that i have a field by the type attachment. PFAWhen the RITM is submitted, in the backend admin is able to download the file but the ITIL Person is not able to download. The ADMIN Person is getting the ...
We have recently deployed Service Operations Workspace with our Utah upgrade. At the same time turning on the New (Next exp) UI. Since deployment we have received many escalations from our IT Service Desks that SOW performance is particularly bad in...