Hello Team, I have a requirement when we resolve the incident then it will check the L2/L3 group and if it founds then autopoulate the closed codes with some hardcoded value and update closed notes with last comments, if group is L2/L3 and user puts ...
Hi Team, We have a requirement to hide 'Reject' choice item from Approver Related list ,how can we do it .I tried with Oncell Edit client script , However it is not working as it is a related list. Can some one please assist on this
What is Incident?
Hi, Consider "Short description" field of incident. I want to run transform map with a coalesce turned on for "Number" Field. There's one additional requirement though, my transform map should update the short description field for an incident record...
Hi All, Close Complete OOB UI Action in wm_task table is working smoothly for all the authorized users in default view.But when we change the view, the Close Complete UI action is not working, it is giving following error in console. Uncaught Referen...
Hello, I created 4 check boxes in my catalog item 1. A 2. B 3. C 4. D 1.when you check ' A ' then ' C ' should be automatically selected or checked and ' D' checkbox should be hidden.2.when you unchecked ' A ' then ' C ' should be automatically un...
how to hide a 'cancelled' incident state option for all other users and show it only for a process specialist team in incident form, i have written a display business rule and a onload client script but whats happening is that when i impersonate pro...
Hi, I want to calculate total time for which incident is on "In Progress" state how can I do it.I tried it with metric but it is creating seperate record if state changes from to another.
In the email notification, make the Incident ticket number a hyperlink to the record on the platform.how to make hyper link below incident number
How to add a tag to a ticket created through a record producer (During insertion)
after selecting the incidents in list view click on resolve button we will get the pop window like resolution code mandatory fields to close selected records
In my transform script code to create an incident record, i have the below code, target.type = "standard";to create a standard type change. But off late, in the recent releases, this code is not being honoured and a normak change request is getting c...
Hi All, Please can you help me find a soloution wherein we can transfer the information asked from an end user on an email to automatically be passed in to ServiceNow upon responses being received from the end user.
Hello, 1.Types of data source and port values for each type.2.Types of Transform maps.
Hello, 1.How to import data from a table2.How to export data from a table3.What are the limitations of direct export and import?
