Creating problem record from promote major incident record

[venkatesh50]

Hi,

A problem record is creating automatically, when we click on promote to major incident button on incident.

Any idea how it is creating?

is this a OOB functionality?

Thanks.

[suvro · Accepted solution]

Check that UI Action code, it must be happening from the same button

[suvro]

check this out.

https://docs.servicenow.com/bundle/tokyo-it-service-management/page/product/incident-management/conc...