Creating problem record from promote major incident record

venkatesh50
Tera Expert

Hi,

 

A problem record is creating automatically, when we click on promote to major incident button on incident.

 

Any idea how it is creating?

 

is this a OOB functionality?

 

Thanks.

1 ACCEPTED SOLUTION

suvro
Mega Sage
Mega Sage

Check that UI Action code, it must be happening from the same button

View solution in original post

2 REPLIES 2

suvro
Mega Sage
Mega Sage

Check that UI Action code, it must be happening from the same button