We are going to be transitioning over to ServiceNow in January and we are trying to nail down the CSDM model still. There are currently some gaps in the model for us such as how to log incidents against specific web browsers and the intranet/internet itself, among some other things. We have very limited discovery and are currently only focused on hardware and will not be ready with anything else before go live. We know that these are not actually application services and we have been told we shouldn't manually add anything as a configuration item. Does anyone have an idea on how something like this should be categorized? We are using Services and Service Offerings but we support a lot of products so we would not want to get as specific as calling out each and every one of our products within the offerings, and our offerings are a little broader than that, such as these offerings under the Service of End User Technology.
| Personal Computer Management |
| Productivity Software |
| Print Services |
| Internet Connectivity |
| Remote Connectivity |
| Mobile Device Management |
| Accessories Management |
| Wireless Connectivity |
| Mobile Application Management |
| Access Management |
Any help or direction would be appreciated, thanks!
