custom field on incident same as caller field

[jthomsen]

Hi,

I have a custom field on the incident table that references to the sys_user table. I want to auto populate it with the same value as the caller field, as soon as the caller field is filled with any user so whenever the caller field is no empty. Could somebody share a script with me that can execute exactly that? Thanks.

[Dr Atul G- LNG]

HI @jthomsen 

May i know the use case, why you need same value in custom filed?

https://www.servicenow.com/community/developer-articles/how-to-set-a-value-on-a-field-of-the-form-or...

[Mohan raj · Accepted solution]

Hi @jthomsen,

To auto populate the custom field as same as caller field in incident form 

Client Script

Script type : On change

Field : Caller 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }

   if(newValue != oldValue){
g_form.setValue('u_user',newValue);
}
   
}

[jthomsen]

Thanks that works!