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09-30-2024 07:57 AM
Since the upgrade to Wash. DC we've had an issue in the formatting of the Description field. only for Projects and only in the list view. The list view of the description field replaces a line break (one space down) with a new paragraph (double space down). Has anyone else experienced this and if so did you find a solution?
Thanks!
Solved! Go to Solution.
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10-04-2024 05:14 AM - edited 10-04-2024 12:43 PM
From SN Support:
Most Probable Cause:
It looks like you are running into PRB1771202 - " 'Put line breaks in lists' is broken with Washington release". This issue happens when "put line breaks in lists" is enabled in Display preferences. This defect has been already fixed and available in Xanadu.
(TStark comments below not SN Support)
Resolution:
Either: 1. Wait until your upgrade to Xanadu or beyond) or 2. Instruct your users, who need an immediate resolution, to change their Display Preferences : https://docs.servicenow.com/bundle/xanadu-platform-user-interface/page/get-started/servicenow-overvi...
- TStark
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10-04-2024 05:14 AM - edited 10-04-2024 12:43 PM
From SN Support:
Most Probable Cause:
It looks like you are running into PRB1771202 - " 'Put line breaks in lists' is broken with Washington release". This issue happens when "put line breaks in lists" is enabled in Display preferences. This defect has been already fixed and available in Xanadu.
(TStark comments below not SN Support)
Resolution:
Either: 1. Wait until your upgrade to Xanadu or beyond) or 2. Instruct your users, who need an immediate resolution, to change their Display Preferences : https://docs.servicenow.com/bundle/xanadu-platform-user-interface/page/get-started/servicenow-overvi...
- TStark
