Disable onLoad message in Incident record
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10-17-2024 03:40 AM
After upgrading to the Xanadu version from Vancouver, I keep encountering the following message when loading an Incident record:
"Have you tried the Express List on Service Operations Workspace? It allows an easy and live visualization of the alerts. Watch the demo and learn more."
I've searched through various tables but haven't found a way to remove it. Is there a solution to get rid of this message?
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10-17-2024 03:44 AM
Not sure, did you check is sys message table/ Tours for thsi.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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10-17-2024 04:05 AM
Hi @Dr Atul G- LNG
Thank you for your help.
I did find the UI Message in sys_ui_message with key value:
"have you tried the <b>{0}</b> on service operations workspace? it allows an easy and live visualization of the alerts. watch the {1}."
but I can't find the tool that call him up
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10-17-2024 04:06 AM
Might be some core code/ client script mate. Better log a Now Support case to get solution.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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11-14-2024 12:47 PM
Hi,
Were you able to fix the issue?
