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Display all CIs in Configuration Item field in Incident form

SRAVANTHI NALAB
Tera Contributor

‎02-20-2025 04:40 AM

In the Incident form, I want to display all the CIs, but OOTB is restricted to company field value.

 

Is there a way to display all CIs irrespective of company field value in Configuration Item (cmdb_ci) field in Incident form.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-20-2025 04:42 AM

Hi @SRAVANTHI NALAB 

 

You can do it by removing that attribute, but it will impact user experience as use will see a lot or unnecessary CI and the list will be lengthy, also it can take time to load all ci and then filter. So don't remove the attribute. 

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