Duplicate Incidents getting created

[XYZ]

Hello Community,

There are some duplicate incidents which are getting created as a result of Moog soft integration. Kindly help me to how we can check this issue?? 

Thanks!

[AnubhavRitolia]

Hi @XYZ 

If there is any Transform map involved, you have to make your unique field as Coalesce so any duplicate records are not created.

Else you have to hand it with Script.

[XYZ]

@AnubhavRitolia -There are no transform map used .My understanding is there might be some business rule causing these duplicate Incident creation .Please correct me if I'm wrong.

[AnubhavRitolia]

Hi @XYZ 

If there is no transform map or script present to handle this duplication, it will create duplicates. You may have to create Before Business rule which will check if any duplicate record exist or not else Abort Action.

[ritu_saluja]

Hello @XYZ,

Please check these articles

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953134

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0866615

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0820860

Please mark my answer correct and helpful if it helps you