Efforts spent on each incident record

[Garvit1]

Hi Team,

i would like to know how to get the information on the incident record this much efforts being spent on this particular incident record. 

pls share the screen shot of the same. 

regards,

Garvit

[Dr Atul G- LNG]

Hi @Garvit1 

You can use the PA for this, as it provides a breakdown for each state. However, if you need calculations for each incident level, it may become quite complex.

[Juhi Poddar]

Hello @Garvit1 

The time_worked field on the Incident record tracks the total time spent working on a particular incident. This field is updated automatically based on the time logged by users during their work sessions on the incident.

To know more about this you can refer: Time Worked

Hope this helps!

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Thank You
Juhi Poddar

[Garvit1]

@Juhi Poddar this option is showing as blank in the incident record, However this is the business requirement
How to Track work effort on Incident in Service Now on each state in Progress, on Hold and Resolved.

[SumanthDosapati]

@Garvit1 

Is this what you are looking for?

Time worked

Regards,

Sumanth

[Garvit1]

@Dr Atul G- LNG 
this is the business requirement: -How to Track work effort on Incident in Service Now on each state in Progress, on Hold and Resolved.