Major Incident Workbench - PIRs

JayJack
Tera Contributor

Hi, 

 

I'd like to run a report to show whether a PIR is complete for all Major Incidents.

 

I'm struggling to find the table which would allow that to happen???

 

Many Thanks

 

4 REPLIES 4

Abbas_5
Tera Sage
Tera Sage

Hello @JayJack,
Please refer to the below link's:
https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/incident-management/...

https://www.servicenow.com/community/developer-forum/how-to-add-or-edit-pir-tab-under-major-incident...

 

If it is helpful, please mark it as helpful and accept the correct solution.

Thanks & Regards,
Abbas Shaik

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @JayJack 

 

Very valid question and I tried at my end but no success. I did not get any field which capture this info,as MIM workbench is a UI page. 

 

May be log a Now Support case to get more from SN.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Thanks Atul, appreciate the response.

Nirupama Reddy
Tera Contributor

Hi JayJack, 

All the surveys or assessments will be stored in asmt_assessment_instance table. You can add condition like metric type is Major incident PIR survey. You can refer "state" column for PIR completion status. 

 

NirupamaReddy_0-1736406594874.png

Please mark helpful if this is something you are looking for.