Emails triggering Twise with same update

[Snow113]

I have created a inbound email action for create a incident 

Type= new

From = user 

Action : 

setvalues like short description, description comments 

for assignment group split the email subject and from the last word get the assigment group
assigned values and 
current.insert()

now when email recieved from the user incident is creating and email triggering to user Twise "Incident is assigned to group " this email and incident is created 
Duplicate emails triggering at same time 

this is happening only to incidents which are crated by inbound email action 

[johnfeist]

Hi Snow113,

As a first step, you should go into the sent mail logs and confirm how the two emails were triggered,  It's quite possible that they are coming from different sources. 

If you handle everything for the incoming email in your inbound action, be sure that processing stops there.  You can either use the stop processing checkbox on the inbound action form, or for more granular control you can include event,state = "stop processing" at the appropriate point(s) in your inbound action scripting.

[Sandeep Rajput]

@Snow113 Please check if you have multiple inbound email actions defined for incident table.