Can't see the "When" field in the business rule form

[riskay123]

I am trying to create a business rule to assign an incident to assignment groups depending on the value of a variable.

When go to create a new business rule I can't see the "When" field on the When to run tab and I can't see the Advanced tab at all. I compared this to an existing BR and I can see the "When" field and the Advanced tab.

On the new BR form when the page loads I can see the "When" field and the Advanced tab for about 3 seconds and then they disappear from the form.

When I check the Form Design I can see these fields listed.

When I check the Form Layout I can see the "When" option as an available option under the Business Rule section but not available to select in the When to run section.

Why would this be?

I have attached a document that contains some screenshots for reference.

[Sagar Pagar · Accepted solution]

Hi @riskay123,

Click the Advanced checkbox.

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers.
Thanks,
Sagar Pagar

[krishnakiss]

Hi, i have same problem and when i check advance check box and save BR then page getting reloaded and getting advance check box as unselected .......