Field does not display accurate values in List

[Matt J Thomas]

Good Morning NOW Community,

I am running into an issue where one of my fields does not display accurately when viewed in reports and or list view. The only time the value is correct is when viewing via Incident Form. I do not have any scripts or rules which could be causing this. Any suggestions greatly appreciated

[Ankur Bawiskar]

@Matt J Thomas 

some client script or UI policy is changing the value when form is opened.

If you check the field value in XML of that record and it shows the value in list it definitely means some script is changing the form value.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Badrinarayan]

Hi @Matt J Thomas,

It looks like the form values might be getting changed due to a script or a default value configuration. Please check for any client scripts, UI policies, or default values affecting the field.

Additionally, use the "Show XML" option from the form's context menu to view the actual value stored in the field. This can help you verify what's really being saved.

Once you have the value, cross-check it with the field's dictionary entry for any default or calculated values.

Thanks & regards,
Badrinarayan