Hi All,I am using a flow designer for service catalog creationOn the RITM, there is an approval group, so once after someone approves the RITM, catalog task is generated. Below is the flow.If RITM is approved then I am creating a catalog task and als...
Hello, for Major Incident, I have the Communication Plan Definition set up for Initial communication. The Communication Channels are Email and SMS. The SMS option has a template but the users are not showing up on the workbench. When the Communicatio...
Need procedure to transfer or convert HR case to incident, vice versaThanks in advance.
which Api used to get a total incident records count?
Hi Team,Could someone please let me know if we can set value of a 'List type' field using a flow designer? The requirement is to submit a catalog item(child) request using flow designer, and populate it's field from another item(Parent) as soon as it...
I created three new Assignment Groups that went live this morning. All members of the group are existing users who have received incident notification emails in the past. The first incident assigned to one of these groups had and "Assigned to" user ...
Hi, I have a requirement to work out the average "business elapsed time" which is found on the task_sla table for the last 7 days against each sla definition's and then update a field on the associated SLA Definition with the average showed as a dura...
state change to on hold and hold reason on awaiting change when we create change from incidnet. Thank you !!
Hi all, could anyone please help me with one requirement? i have two fields total_spend_inr and total_spend_usd. i want whenever i enter INR Amount Usd amount should autopopulate.could anyone please help with the script. @Ankur Bawiskar @Sourav11 T...
In Email account while creating and accessing the POP3 it shows connection failed error. how to over come this error. Working in PDI version San Diego
Hi all, Could you please let me know how "reopen count" field works on the incident form?Based on what it will update the count?As far as I know whenever state changes from Resolved to in progress it gets updated. For example: Caller rejecting the so...
We have written client scripts in global scope & workspace scope to show info message in agent workspace but that message is not populating in agent workspace view. Can you please guide on how to show error messages/info messages in agent workspace v...
Good Morning, I ran an preview for an update set that I wanted to commit this AM and ran into the below error. Can someone please help me to understand what it means? I created a custom table and I'm not sure why "incident notes" is being reference...
For some reason, the contextual search on my incident form is not returning any results. It is working fine in dev instance but not in test:What could be the possible reason?
