Resolved! Copy work notes from child to parent incident
How to copy work notes from child to parent.@Ankur Bawiskar
Forum Posts
Script to call and compare fields from two different tables
Can someone guide me how to write JavaScript codes in Script include function for calling and comparing fields from two different tables?For example F1 & F2 from table1field F3 & F4 from table2 If I had to wrote a function based on the fields value o...
Integration account ?
Hi Team, We would like to integrate ServiceNow A --> ServiceNow B ( unidirection ) incident integration. I created one local account but that's not working, however when I add rolese to that account it's working. Scenario is : when Incident created...
Major Incident Notification
Hello Team, When a major incident occurs, users automatically receive notifications with updates every hour (like work notes, who worked on the ticket). Regards,Manasa.
Resolved! How to add a New Fields in Major Incident Workbench
Hello All,How to add a Fields in Major Incident Workbench.We need to add a new Box and add a field in that box.
Unable to change the field value from String to Reference .
Hello , I've a field name "assigned_to" which has type "Reference" , Yesterday I've changed the type from reference to string .But , again when I try to update the type from string to reference , the following error occurs :Is there any s...
When I'm executing schedule job, record is not getting created in Transaction log properly.
When I'm executing schedule job, record is not getting created in Transaction log with type as "Scheduler" instead of that it was creating in some random types like "Form" and other things.. why so? . . @Ankur Bawiskar @Community Alums
Resolved! Return False is not working in onsubmit client script
In the below script return false is not working.Can anyone help me function onSubmit() {var ga = new GlideAjax('IncidentAssignmentGroup');ga.addParam('sysparm_name', 'canResolveIncident');ga.addParam('sysparm_state', g_form.getValue('state'));ga.add...
Template icon is not available in Agent workspace.
Hello All, Template icon is not available in Agent workspace. When User is trying to create new interaction, incident template icon is not available. Can anyone please help me with this. Regards, Nivedita
SLA Escalation
I wanted to do escalation when SLA reaches 50% L2group should get notification and when it reaches to 75% & 100% L3 group should get notification, through flow designer .
How to add confirmation message before deleting change request record
Hello, I have created separate delete UI action for change request table to prevent deletion of change request if it has any open change tasks.Now, I want to show confirmation message before deleting change request.Can anyone help me to achieve this?...
Resolved! Remove Parent-Child relationship from Incident
Hi guys,I accidently created a parent-child relationship for an incident which should've been a independent incident.How do i remove this dependency. I only want to keep the child incident and remove all parents.Please help!
How to find backend names to create UI Policy
Hi All, I created a business rule as to where an incident needs to be attached to Emergency Changes before closing. But also need to create a UI policy to guide the user to the correct tab "Incident Pending Change" I am not able to find backend name ...
Scheduling conflict detected. Use the Scheduling Assistant to avoid conflicts.
Hi Guys, We have a problem with the logged change, the change is stuck on Assess, it does not move further to Authorize and on. There is a warning "Scheduling conflict detected. Use the Scheduling Assistant to avoid conflicts." You might also notice ...
How to show user ID instead of Name
Hi Friends, I have a reference field referring users table. It is populating users name when I select any record in that field. But our requirement is to show userID instead of user name. Please guide how can I set this configuration. RegardsEvan.
