I am working on cleaning up our business rules, flows, and client scripts that we are using on our Record Producers. I found that we have several flows that are doing the same thing as our client scripts. The client scripts were created by our manage...
We have created an incident from one instance to another instance using Rest API. We need to copy attachments from one instance to another instance using rest API. Could you please provide the possible ways?
Make the Assigned to field empty when the assignment group is not selected for incident problem change!
Good afternoon! I have a select box with 3 choices in my Catalog Item. According to what the choice it would be I will assign to different assignment groups. choice 1 - assisnment group 1choice 2 - assingmnt group 2 choice 3 - assingmnt group 3; I wr...
I have a requirement to change the banner image from ServiceNow to Customer Logo. I have done the below changes, Still I'm able to see ServiceNow logo for few seconds.1. Changed the banner image from Basic Configurations.2. Changed the banner image ...
In child incident if category, sub category, configuration item, state, priority, etc changes, that updated data should populate in parent incident. So parent incident is updated according to child. Please help me to do this.
on incident form, if the short description contains '*******' word then on the list view of incidents number, the short description should be highted with color green
Hi All, A question for you in terms of best practice with ServiceNow. When we have a Major Incident we take advantage of ServiceNow's Major Incident functionality (Proposing and Promoting an Incident as such) and even make use of the Major Incident ...
Hi I want to disable the option for downloading attachments in incidentsI want to let the user to see the attachments in view mode only and dont let them download the attachments to local folder. Thanks a lot Lior
Hi, Could anyone please help me on below question. I have one RITM. Because of the flow issue after manager approval the RITM got cancelled. Now the flow has been fixed. Is there any chance to reopen the RITM and need to trigger manager, group approv...
can you please make sure there are no active/open tasks (not in the strict record-type sense, but incidents, approvals, requests, changes, ...) assigned to deactivated user accounts?1. If there are still active tickets/records assigned to these users...
Hello Folks, Could you please me help in making the Rejection comments mandatory when an approver Rejecting the change from the List context menu as below image.
Hello Folks, I am trying to create Change requests from the Script - Background. But am unable to create Emergency type change using the below script. Could you please correct me what am missing? var chg = new GlideRecord('change_request');chg.initia...
Hi, I'm facing an issue when the incident is created and assigned to someone then assigned to mail is triggered twice....I have checked the message id of the mails they have different message id, so it is duplicate email with same content. And if I r...
Hi All,I have a requirement where i need to limit group members to view the tickets which are assigned to them but not the other tickets and also only the manager should be able to view all the tickets assigned to the group. how to do this if anyone ...
