How can I have this box pop up, if a knowledge article is rated low or marked as unhelpful when a knowledge article is viewed from the backend. The portal shows this (as shown below), but when rated from the back end it does not ask for feedback. Or ...
I have a requirement to remove mandatory condition Assigned to while changing assignment group when the state is InProgess. I have created UI Policy as per the requirement, when the state is InProgress/changing the state to InProgress from New state:...
I need to attach the SharePoint link to the attachment just like we attach other files such as images, txt, pfds, etc.Is that possible to attach the URL's to the attachment to the form?
Hi Team, I have UI Action in Incident Form. When I click on that it is converting to request. once I submitted that request, I need to populate a message saying Your Incident is converted to Request : REQxxxxxxx How Can I achieve this
Hi,We have a requirement to automate incident creation at SNow end by querying oracle database [error table]The fields defined in oracle error table are source, status, project. We need to create 1 incident record for common "source" values.
Please help business rule script as mentioned below requirement Occasionally, incident tickets are created without an assignment group. According to the process, this should not happen, but we cannot always identify and solve the root cause for this....
Hi experts,I have configured activity formatter in dev and moved to QA.It is working fine in dev but on QA activities is not capturing most of the filed changes. Please guide me how to fix this Please find Dev and QA screenshots below.
Hi Everyone,I have a new hire workflow that I’m having trouble understanding how to configure the approval task short descriptions to display a unique short description. I’m not the best with scripts and workflows and would appreciate any insight you...
Hi Folks,I have a catalog item where there are 10 checkboxes under one label, So i need a catalog client script where user should be able to submit the catalog only if he enables one checkbox minimum.Any leads on that?
I have date/time field and I want to select the future date/time with today's date but with a future time.Basically, I want to write a script to have only future dates and also we can have today's date but with future time if date is the past date an...
Hello connections,Currently I am working on inbound integration, which means a third party application will create incidents in ServiceNow. For this I need to create some inbound APIs for creation and updating of incidents in ServiceNow and then shar...
Hi All, I have field A (currency type). While creating a record I give some value it has to copy on field B(current field).After insertcurrent.b = current.A;current.update();is there any option without using current.update(); Regards, Rushi
Hi All, I need to send the survey link via email notification. But i am using the event fired condition in email notification. Please find the attached pictures for better understanding. please give any advice. 1. when incident is closed the Trigger ...
Is there a built-in way to apply an incident form template to multiple incidents at once? Something like selecting multiple incidents from list view and then applying the template to those incidents like the option at the bottom that lets you delete,...
Do we have any functionality in Service Now to link kedb's with incidents. Appreciate if someone can share a detailed process around this.
