which Api used to get a total incident records count
which Api used to get a total incident records count?
Forum Posts
Set List type field value using flow designer
Hi Team,Could someone please let me know if we can set value of a 'List type' field using a flow designer? The requirement is to submit a catalog item(child) request using flow designer, and populate it's field from another item(Parent) as soon as it...
Resolved! Calculate Average Business Elapsed Time
Hi, I have a requirement to work out the average "business elapsed time" which is found on the task_sla table for the last 7 days against each sla definition's and then update a field on the associated SLA Definition with the average showed as a dura...
Resolved! regarding Currency conversion INR TO USD
Hi all, could anyone please help me with one requirement? i have two fields total_spend_inr and total_spend_usd. i want whenever i enter INR Amount Usd amount should autopopulate.could anyone please help with the script. @Ankur Bawiskar @Sourav11 T...
Error- Authentication Failure in Email POP3
In Email account while creating and accessing the POP3 it shows connection failed error. how to over come this error. Working in PDI version San Diego
Resolved! How reopen count field works on the incident form?
Hi all, Could you please let me know how "reopen count" field works on the incident form?Based on what it will update the count?As far as I know whenever state changes from Resolved to in progress it gets updated. For example: Caller rejecting the so...
How to show alert/information message in agent workspace
We have written client scripts in global scope & workspace scope to show info message in agent workspace but that message is not populating in agent workspace view. Can you please guide on how to show error messages/info messages in agent workspace v...
Resolved! contextual search not returning results
For some reason, the contextual search on my incident form is not returning any results. It is working fine in dev instance but not in test:What could be the possible reason?
How to automatically assign a incident to a user of the same group.
For example i'm a user of "xyz" assignment group and I want that when a new incident\task assigned or routed to "xyz" then it should be assigned automatically to a user of "xyz" group.I have tried by creating a assignment rule where in the filter I h...
Resolved! Notification Preference
Hi All, Can some one tell me about the Notification Preference that has SLA Breached What is the use of it? I need a notification to send me. when SLA has breached to other assignment group which i am not part of it.
IMAP Connection timed out or authentication failed
Hello We have enabled IMAP oAuth2.0, but the connection is timed out or authentication error.We have given all oAuth entity scope in app registry.Unable to connect to the servicenow.port 993.While manually login to the outlook, we can see that the ma...
How to add hyper link to incident record in service portal?
Hi Team, I have created the widget to show all the priority 1 incidents on the form. But i don't have an idea how to add the hyperlink and edit option access to the incident. I would appreciate your assistance in adding it to the script. HTML Templat...
Resolved! Assigned to should be member of Assignment Group
I want to show only Group members in Assigned to field for group selected in Assignment Group. How to achieve it?
Resolved! how to push user x value to watchlist field on 106 incident tickets where watchlist contains user Y
My requirement is to update a user X(new record) in incident records (say 106) which is active and where watchlist contains user Y so query is like active=true^watch_listLIKExxxxd882b1ab900cf0a914c59dxxxxI want to do below :move watch list in array T...
