Trying to figure out a way to make a P3 - High but not sure on the selection/adding of choice to make looking for ideas:What if I just added in a selection to be:Impact: 3- Medium <-- add in this as a new selectionUrgency: 1- HighPriority = P3 HighWh...
Hi All, I have a requirement to show up a label "VIP User" whenever the caller is a VIP. Also the name in the field should be highlighted in red colour in all states of an incident. Please advise on how to achieve this. We currently have a image show...
Hi, We have created SLAs specific to assignment groups(Ex: ABC, BCD, XYZ groups) whenever incident is jumping from one assignment group to other, that specific assignment group SLAs are getting attached. But problem is that new SLAs that attached to ...
I wonder I do not see a field type as number? Why? Am I missing out on something? If I configure the dictionary of any field I am unable to see the type of field is nowhere mentioned as Number, I can ofcourse see Decimal or Integer but no number. Wh...
Hi can anyone help me with the help for the code i have writteni want to restrict the p1 incident for selecting for the groups except the groups which i have written in the code, whats happening is that i have clicked on admin over rides and even i c...
How to restrict the 'Add' and 'New' buttons on the incident related list on major problem for itil users and only major problem manager can see the buttons
Customers responding via email to CLOSED Incidents (they are responding to email notifications from ServiceNow that their ticket was RESOLVED, but don't realize or care that the ticket is already closed)What is the Best Practice on dealing with custo...
On TASK/Incident table, I see this field "Comments and work notes <comments_and_work_notes>.What is that field, what is the use of that field?
Hi,We have a reference field(ex: sys_user). Based on that reference table, we are populating details in other field. Now if the user doesn't have mobile number in User table we are setting that field value as NA. If the user has mobile number then it...
Hi All,I have stucked in a requiremnt where, There is a reference field on a form (requested for).(refrence on sys_user table ) so, the requested for field should only show the list of users who are subscribed to a service offering Kalmar field servi...
Hi, Please help me with the solution!!!My requirement is that when we click on 'New' button of 'Child Incident' in the related list of any incident , then parent incident fields like service, service offering, category and many more should get copied...
Hi I'm not getting expected output and correct me if something missingMy script :var gr= new GlideRecord('incident');gr.addQuery('sys_id','c2b3b1e2db3f9090bf6c3762ba9619a6');gr.query();while(gr.next()){var arr =[];var obj={};var text= {"results": [{"...
I have this UI action that actually works in restarting the flow. However, the approved data, asignment group, assigned to values are cleared ONLY when I run the UI action the second time. Has anyone else experienced something similar ?
How to copy work notes from child to parent.@Ankur Bawiskar
Can someone guide me how to write JavaScript codes in Script include function for calling and comparing fields from two different tables?For example F1 & F2 from table1field F3 & F4 from table2 If I had to wrote a function based on the fields value o...
