Help icon (Question mark) showing next to the fields on all forms after an patch upgrade.

riteshsharm · ‎02-16-2025

The help icon are showing next to the fields on all forms in dev and test instances. But in production the question mark help icon is not shown instead when we hover on field the text is shown. Kindly help how this can be enabled in prod instance as well and where this question mark is configured in platform on all forms.

Dr Atul G- LNG · ‎02-16-2025

Hi @riteshsharm

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695142

https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/administer/navigation-a...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Ankur Bawiskar · ‎02-17-2025

@riteshsharm

if you wish to set it as user preferences for all users then create new record into sys_user_preferences

something like this

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · ‎02-16-2025

Hi @riteshsharm

is this preference is enabled?

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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riteshsharm · ‎02-16-2025

Thanks for the solution. It works for me but as admin I need to apply this for all the user in platform. Is there any possible way.

Dr Atul G- LNG · ‎02-16-2025

Hi @riteshsharm

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695142

https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/administer/navigation-a...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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riteshsharm · ‎02-17-2025

Thanks for solution. Instead of creating new record under user preference we can update the value as true in existing property "glide.ui.accessibility.accessible.tooltips" where user is empty and that works. The property is enabled for all users.