Help icon (Question mark) showing next to the fields on all forms after an patch upgrade.

[riteshsharm]

The help icon are showing next to the fields on all forms in dev and test instances. But in production the question mark help icon is not shown instead when we hover on field the text is shown. Kindly help how this can be enabled in prod instance as well and where this question mark is configured in platform on all forms.

[Dr Atul G- LNG · Accepted solution]

Hi @riteshsharm 

Hi @riteshsharm 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695142

https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/administer/navigation-a...

[Ankur Bawiskar · Accepted solution]

@riteshsharm 

if you wish to set it as user preferences for all users then create new record into sys_user_preferences 

something like this

If my response helped please mark it correct and close the thread so that it benefits future readers.

[riteshsharm]

Thanks for solution. Instead of creating new record we can update the value as true in existing property "glide.ui.accessibility.accessible.tooltips" where user is empty and that worked. the property is enabled for all user.