Hi Everyone, We need to customize the Global Search result display for Incident records in ServiceNo

viswak
Tera Contributor

‎06-12-2025 08:01 AM

 

Hi Everyone,
We need to customize the Global Search result display for Incident records in ServiceNow. Currently, when a user searches for an incident (e.g., "INC0010170"), the result card shows default fields such as Number, Opened, Priority, State, Category, and Assignment Group. However, we want to modify this layout to remove the "State" field and some other fields instead and display fields of our choice.

Please suggest me on this.

Preview file
97 KB
0 Helpfuls
  • 188 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-12-2025 08:20 AM

Hi @viswak 

 

https://www.servicenow.com/community/developer-forum/how-to-configure-fields-displayed-in-global-sea...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls