Hidden a records(Case ticket) in the report which are reassigned to other groups

Soniya K
Tera Contributor

4 weeks ago

In the report

1. Case with Incident, Incident NEVER left the specific group (eg: L2 and L3) ---It should be include in report
2. Case with Incident, Incident EVER assigned outside specific group (eg: L2 and L3) ---It should be exclude in report (hidden in report)


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abbasshaik4
Tera Sage

Monday

Hello @Soniya K,

 

Please refer to the link below:
https://www.servicenow.com/community/platform-analytics-articles/measuring-incident-reassignments-to...

 

If it is helpful, please mark it as helpful and accept the correct solution by referring to this solution in the future it wil be helpful to them.

 

Thanks & Regards,

Abbas Shaik

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