HOW CAN I EDIT CUSTOM FIELSDS IN INCIDENT FORMS

kandhatihar
Giga Contributor

‎03-03-2025 05:14 AM

 
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Community Alums
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‎03-03-2025 06:11 AM

Hi @kandhatihar ,

What you want to do with the custom field?

 

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J Siva
Tera Sage

‎03-03-2025 06:12 AM

Hi @kandhatihar 

Priority field is not the custom field. It's OOB read-only field and it's value is being calculated based on the "impact" & "urgency" values.

Hope this info helps.

 

Regards,

Siva 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-03-2025 06:13 AM

Hi @kandhatihar 

 

This is not a field, it's a field value. You can right-click on the property and configure the dictionary choices.

 

But why you want to change?

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Bhavya11
Kilo Patron

‎03-03-2025 06:14 AM - edited ‎03-03-2025 06:16 AM

Hi @kandhatihar ,

 

If your talking about "Priority" field it is read-only.By default, this is intentional. Priority is calculated from impact and urgency. It is not set manually.I would advise leaving it read-only.

 

The priority is calculated by using a Data Lookup.

More about Data lookup refer  this



If you talking about "Assignment Group" then check the Ui policy/ACL for that particular field. 

Thanks,

BK