How do I change the alert priority group limits?

MarianoCess
Tera Contributor

‎04-08-2024 12:46 PM

Hi, 

 

I am trying to change the alert priority group limits. 

But nobody can update the Low, Moderate, and Urgent bottom and top limits. 

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Abbas_5
Tera Sage
Tera Sage

‎04-08-2024 11:21 PM

Hello @MarianoCess,

Please refer to the below link:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0870754

 

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik