Hello Experts,As per the OOTB for normal changes, After the assess state change will be moved to authorize and triggers CAB approval. But our requirement is in authorize state we need two levels of approvals. One will goes to CMG group and if they ap...
Hello Team, I have received an incident in which, users whos location is filled in the user table but on the incident form there location is populating as empty. I am unable to reproduce this issue in the NON - PROD. Also, I can see that location i...
Hello Developers, We are doing e-bonding via OUTBOUND Rest Message.We are X company & OUTBOINDING to Y company.There is a BR at place which will trigger the OUTBOUND with necessary Data from X to Y & a ticket will be created on Y company end.Ticket n...
Looking for some suggestions or guidance on timelines for On Hold ticket status. Any examples or ideas for different types of On Hold reasons you can share? Thanks in advance!
Within the incident form you can click 'More options' > 'Email' and then the 'Compose Email' form opens for the incident. Is there a way of adding this to the problem form?
1. what did you do in your last integration?2. challages set up intigration with servicenow3. Mid server in servicenow4. HTTP methode what is PATCH and PUT5. benefit of HRSD in servicenow6. HR criterisa & user critera in servicenow7. database view in...
Hello Developers, We are doing E-bonding b/w X & Y companies.X company is passing Incident data & it's flowing as expected & creating ticket on Y company Incident table with information passed. I want to receive the ticket number created on Y company...
Hi Everyone,we have a requirement where work notes and additional comments changes on child incident should be copied to parent incident also. can you please help us to achieve this ?Thanks in advance!
Hello,As i am working on the change management there is a requirement that if the state is implement and user try to move it to the review state before that all 'change tasks' should be closed if not then we are restricting the user to move the state...
Want to add two buttons beside the "caller" field on incident form, like "show related incidents".1. Button Name: Show related callsLinked to the "Call" table - show all calls when the "caller" on the incident = "reported by" on the call.2. Button na...
I wanted to map the data from email body to incident form , i have written an inbound action script to map the assignment group and configuration item . but i don't see any value in the newly created record . although the values i am providing via em...
Hello All, We configured an email notification on Incident table. When the state changes to Critical an email notification will be triggered. But we are getting the email twice, please explain how to fix this?Not created any event also. @Ankur Bawisk...
Hello Experts, I have a json file. Is there any script i can use in powershell to get the count of the records from it Consider an example below:{"records": [{"sys_id": "000018ffsada","sys_created_on": "02-25-2020 07:53:56","name": "sc_req_item","ele...
I have recently stumbled upon the Outlook Actionable Messages and worked through the instructions on how to set this up for our Satisfaction Survey. What I have been unable to work out is how to get some branding in the message? I can see the image a...
Hi Where we have a Parent and the child tickets, the Parent is resolved so it changes the status of the child tickets, after 5 working days the child tickets move to a Closed state, but for some reason the Parent Ticket is staying in a Resolved state...
