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Forum Posts
Urjent: sc tasks showing related sc tasks without ritm
urjent; i have written a before business rule when any new group is created and generate sc task and assign it to monitoring team, what im facing is that the sc task is getting created and in the below sc tasks im seeing many other sc tasks in the r...
All the fields get read only when incident closed
Please help me with this script(I've created a custom incident form)function onLoad() { //Type appropriate comment here, and begin script below var incidentState = g_form.getValue('state'); var editableFields = g_form.getEditbleFields(); ...
how to auto populate assignment group using assigned to user reference table by using client script
ihello, “assigned to” is a reference with the "sys_user" table needs to populate the group name in the "assignment groups" where the reference is "sys_user_group". need a onchange() script without using scriptinclude.give me input on how to do using...
Pulling a value from Incoming email to update a field when it creates INC
How do i pull a specific line value from the body of an incoming email to update a custom field when it creates a INC? There is a Line with a ID number in the body of the email, i created a custom field that is read only on INC, i am trying to pull ...
Resolved! MTTR Calculation
Can you please share how MTTR is calculated in Process Optimization
Resolved! Incoming Email To update work notes if an INC was previously created.
Good morning, I recently was asked about the possibility of updating work notes on an INC that was created by an incoming email. The ask was if it was possible to allow all incoming emails to be added to the work notes on an INC that was initially ...
Resolved! Auto populate CI on catalog item.
Hi All , Is it possible to auto populate the CI field on Catalog form? Requirement : I need to auto populate CI (variable with ref to [CMDB_CI]) field as "ANNIE_IBM" when a particular form loads up. Thanks in advance.
Custom notification display of variable in email
We are facing some challenges to populate all variables in email notification using var set = new GlideappvariablePoolQuestionSet();set.setRequest(item.sys_id);set.load(); Is it possible to load some set of variable for that item specific based on bu...
RITM not approving through email
So basically, Approval is sent through email and also getting response from the user through user. Even though he gives approved, the RITM is not proceeding for approval. There is nothing wrong with the email inbound actions. Also it is working for o...
Resolved! stopping flow
Can I specify stopping another flow（B） in one flow（A）? Is there a possibility of this?Thanks in advance!
How to get Values from Custom with Label Variable ? How to set limit of values and restrict submit
There is a variable Custom with Lable for selecting multiple change requests. It should have at least 3 values before the submit form. I have added script : var Changes = g_form.getvalue("field_name").toString().split(',');var changes_length = Chan...
Resolved! How to open specific view from a notification URL
I am trying to have the link in notification use a specific view. IS this possible? Do I have to do a mail script for this ?
Resolved! Does the incident child will trigger email notifications when closed?
Hello!. Want to know if the email notifications will be sent in the following scenario:The parent incident is closed, and the email notification is sent. but if the parent incident has 100 child incidents, will the 100 child incident tickets receive ...
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