Resolved! Dashboard Incident not updated from 2 days
Hi All, I want to create a dashboard where open incidents not updated from 2 days to show.please share the query to run. Regards,Garvit
Forum Posts
Incident is creating by email inbound action but related incident emails triggering duplicates
There is a email inbound action to create a new incident incident is creating when we receive email from the user but once incident is created with regards to created email and updated incident emails are triggering multiple times (Duplicates)
How do we set the category and sub category based on CI
Hi Team,I have a Requirement that there are field on 'cmdb_ci' table category and subcategory and we have fields on INC form configuration item, category and subcategory.If user selects configuration item then on INC form category and subcategory sho...
Reference field saves information, but does not show
I've created a field (improvement) within the Cases table. This field references the Enhacements table. I can select Enhacement and save it in the field, but the enhacement numbering doesn't appear.
Resolved! Notifications - Is Triggering on 'SYSLOG' Table Possible?
Hope this is the correct forum for this question, but if it is not, please feel free to redirect me- I am currently attempting to trigger a notification on the "syslog" table, but am not able to do so - is this not possible? Its a very simple notific...
Allow Assignment group members only to edit the Workplace Cases
Hi everyone, We have a requirement to allow only members of the assignment group to edit the cases. If he/she is not a member of the assignment group, they should not be able to edit it. I have written a before update business rule to achieve this. I...
Reports for MTTR, TTR and Total time taken to close for incident table
How to prepare reports for the following:1. MTTR (Mean Time To Repair)2. TTR (Time to resolution)3. Total time taken to closefor the incident table. Please help me.
Send API link to Third Party team
Hi Team,We have third party tool, team wants a URL they can use to insert a incident record in our instance. That URL should allow them to pass a variable, the phone number, using phone number I need to updated the requested for field so that Service...
Link from email notification does not take me to incident
Hello, I've been working with a customer on their email notifications and I noticed that when a user creates an incident and they receive the "We received your request" email the view the request icon/link on the email template does not take the user...
Resolved! Category and Subcategory on ServiceNow Record Producers are not visible to user with no roles
create an incident ServiceNow record producer has category and sub category fields.The subcategories showing either NULL or return all vales from sys_choice table it should show sub cat where the dependant value is current.category For category varia...
Get SNOW Instance
Hi Team,I have created account on SNOW developer site. I just need a test SNOW instance where I can test incident creation via REST API. I just see ways to create apps but not anything related to SNOW ITSM module for incident creation. Can someone pl...
Incident Management
Hello All, Through CSPM alerts incident gets created in servicenow .Now the requirement is how to navigate this particular incident from caller 'Dome9' to particular assignment group named as 'IT-Security". Please help me in achieving this requiremen...
Resolved! Add audience to a tag
I have a user who is unable to add a group to a tag from the incident list view. Does any one know why they would be unable to do this? I had her edit that tag to open it to groups and she isn't able to.
UI Action
Dont know if this is the right place to post this. But I have an Agent Workspace, and i want to be able to use an existing UI Action, which is possible to choose when opening a record, for example a STA or RIT. For example this UI Action called "Co...
Incident > Related Search Results: possible to customize metadata?
It started as a request to expose the name of the Knowledge Base of suggested articles in Related Search Results on the Incident form. I accomplished this by toggling system property com.snc.contextual_search.widget.form.show_meta_data to true.Now, t...
