P1 tickets not Auto Closing after 5 working days

shelley0366 · ‎04-08-2024

Hi

Can someone advise as I am trying to establish whether this is OOB behaviour on P1 Tickets

Where we have resolved all the Child Tickets and also resolved the Parent - we are finding that the Parent Ticket is NOT auto closing from the State of Resolved to Closed after 5 working days.

This happens on correctly on any other priority ticket except for P1.

I originally posted this in the wrong forum, for some reason it went to VA

Dr Atul G- LNG · ‎04-08-2024

Hi @shelley0366

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0785420

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View solution in original post

Dr Atul G- LNG · ‎04-08-2024

Hi @shelley0366

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0785420

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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