Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How do you change my team's work default group in service operations workspace

Francisco C
Tera Contributor

I want to know how can I change the default assigned group on the service operations workspace to show all task, incidents... related to my specific work group every time I open the workspace.

FranciscoC_0-1681918792901.png

 

1 REPLY 1

Michael Fry1
Kilo Patron

This isn't an easy answer, but let me explain a few things. For the SO Workspace there are 2 variants for home page. Audiences (roles) control which page you are routed too:

 

Screenshot 2023-04-20 at 3.22.00 PM.png

What you are showing is the Service Desk variant. The other variant shows Incidents, Problems, & Changes individually:

Screenshot 2023-04-20 at 3.21.33 PM.png

 

If it were me, and I'm pretty comfortable with UIB, I'd set the Service Desk variant audience to admin only. That way everyone is redirected to the Tier 2/3 page (variant).

 

Otherwise,

Option 1: If you really want to build your own page, you could add another variant and add data visualizations to the page, configured how you want.

 

Option 2: Those items shown on the Service Desk variant are built in UX Client Script includes (sys_ux_client_script_include). You could create overrides if you really wanted to change them but understand they build EVAM cards that display under the item you select. There is a lot more coding and changes needed to make the changes. Either way, you probably need to create a new variant. Doc Site