How do you change my team's work default group in service operations workspace

Francisco C
Tera Contributor

I want to know how can I change the default assigned group on the service operations workspace to show all task, incidents... related to my specific work group every time I open the workspace.

FranciscoC_0-1681918792901.png

 

1 REPLY 1

Michael Fry1
Kilo Patron

This isn't an easy answer, but let me explain a few things. For the SO Workspace there are 2 variants for home page. Audiences (roles) control which page you are routed too:

 

Screenshot 2023-04-20 at 3.22.00 PM.png

What you are showing is the Service Desk variant. The other variant shows Incidents, Problems, & Changes individually:

Screenshot 2023-04-20 at 3.21.33 PM.png

 

If it were me, and I'm pretty comfortable with UIB, I'd set the Service Desk variant audience to admin only. That way everyone is redirected to the Tier 2/3 page (variant).

 

Otherwise,

Option 1: If you really want to build your own page, you could add another variant and add data visualizations to the page, configured how you want.

 

Option 2: Those items shown on the Service Desk variant are built in UX Client Script includes (sys_ux_client_script_include). You could create overrides if you really wanted to change them but understand they build EVAM cards that display under the item you select. There is a lot more coding and changes needed to make the changes. Either way, you probably need to create a new variant. Doc Site