How to add a list of knowledge articles in auto response email to the user when incident get submitt

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deepindersingh
Tera Contributor

‎03-04-2025 05:49 PM

Hello Everyone,

 

Is there a way I can add a list of knowledge articles in auto response email to the user when incident get submitted by user?

 

 

Thank you

Deepinder

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-04-2025 10:37 PM

Hi @deepindersingh 

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/contextual-s...

 

 

Also you can use the Gen AI to make it more fesible. 

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-04-2025 10:37 PM

Hi @deepindersingh 

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/contextual-s...

 

 

Also you can use the Gen AI to make it more fesible. 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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