How to add communication section sent notifications into comments in MIM "view workbench" window
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03-23-2024 10:44 PM
Hi,
I am working in Major incident management, here I have a requirement - "when a major incident communication is sent form ServiceNow- I want to record that sent notification details into incident comments."
- By default the sent notification details captured in comments, but the notifications sent from communication section in the view workbench, those sent notification details not captured in the comments.
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