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subflow to send reminder notifications

Hello experts, i have a set of RITM numbers: I have to create a subflow where for a set of RITM's , all the RITM which are in requsted state in approval table , i have to send notification.  Can anyone help me .

deepika46 by Tera Contributor
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  • 1 replies
  • 0 helpfuls

unable to open incidents in default view.

i have checked If i don't have sn_incident_write role i am unable to open incidents in default view. how is this role related to default view. is somewhere i need to change configuration ? i didn't see any view rules set.

IamSudeep by Tera Contributor
  • 251 Views
  • 3 replies
  • 0 helpfuls

Need help in Scripting for Inbound action

Hi,Actually I have requirement where I need to Create an inbound action, Email Received  is done belowMessage Details:-Message ID of the SAP PI message:Sender System: testReceiver System:Interface Name :Interface Namespace:Adapter Type: SFTPScenario ...

ahmadfaiz by Tera Contributor
  • 235 Views
  • 2 replies
  • 2 helpfuls

Email screenshots are missing on work note

Recently we observed one issue, when we reply to emails for the incidents & attaching screenshot, we noticed that on work notes [cid:image001.png@01DA291A.E6BE2340] getting this message instead of attaching screenshot. Can someone help me on this. 

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Resolved! How to add Script include in Reference Qualifier

Hello All, I created a custom field called "Special Group".Field type "List":Reference to "sys_user" tableIn that field we need to show only a particular group members. I written Script include like this: var GetUsersOfGroup = Class.create();GetUsers...

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Abdul333 by Tera Contributor
  • 440 Views
  • 8 replies
  • 3 helpfuls

Ui Action

I have created one Button on incident form that is "Ask for approval". My requirement is when I will click on that button it triggers the flow designer which I have created for approval request. I mean it should ask for the approval to a specific per...

Notify Messages for Multiple Shifts

Not sure if this is in the right forum or not - I'm working on using Notify to trigger a message to multiple overlapping shifts. I'm seeing that it works consistently for only the first two shifts, but those additional shifts aren't receiving any of ...