Incident Management forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Getting error while launching ATF test generator

Hi Team, I am trying to install ATF Test generator om the below instance and Getting error. Please look into this and help me to resolve this issue.This ServiceNow instance is being configured for authentication. Contact ServiceNow support if configu...

bati1 by Giga Contributor
  • 442 Views
  • 4 replies
  • 0 helpfuls

List type field showing sysid instead of Names

Hello All, We have created a List type reference field for sys_user_grmember table.In that also we added a filter condition for a particular group like in the below screenshot.but when we try to add users its showing sys_id instead of names, please h...

Abdul333_0-1700492781965.png Abdul333_1-1700492958971.png
Abdul333 by Tera Contributor
  • 417 Views
  • 5 replies
  • 0 helpfuls

Resolved! need "else if" condition un business rules

we have created a new property, when the property value matches with assignment group name then in incident form there is choice field, that field sets the value automatically, now we have newly added another group, so we created another property as ...

siva14 by Tera Contributor
  • 447 Views
  • 3 replies
  • 1 helpfuls

Accessing data from sys_audit table

Hello experts, I have a complex requirement where a client wants to access our SNOW records for sys_audit table but as this data is like "HUGE" and from rest api explorer i am not getting data for sys_audit table. Any suggestions or if anyone have do...

deepika46 by Tera Contributor
  • 447 Views
  • 1 replies
  • 0 helpfuls

Assignment group and Assigned to field population

I have a scenario if assignment group is not empty but hidden on a form and the assigned to field is not populated, requester can manually  populate from available  group members. However, if assignment group is empty and the assigned to field is emp...

JSOP by Tera Contributor
  • 743 Views
  • 4 replies
  • 0 helpfuls

Cannot set "Additional Comments" mandatory

I am trying to set Additional Comments as mandatory for my incidents when state is "Resolved".  When I use the button Resolve it works as supposed, but when i select the "Resolved" state from the choice list is doesn't.I tried using UI Policies and C...

FelipeMorais_0-1700155256338.png FelipeMorais_2-1700155944022.png