We have a requirement to create a dashboard for our user wherein he wants to see all the incident tickets filed or opened by his team. Currently we have implemented an ACL that prevents anyone from seeing incident record unless you were the one who ...
Hi Team,I'm Trying to stop user resolving the incident which contains priority is P1/P2 Below I'm running the Before BR but its allowing the users to resolve the incident. 1)When to Run2)Script:let me if any error in my code. only "Major incident man...
Not able to update the update the attachment into the incident Additional comments folks do the need full.
Hi Everyone,we have a requirement where work notes and additional comments changes on child incident should be copied to parent incident also. can you please help us to achieve this ?Thanks in advance!
Hello,As i am working on the change management there is a requirement that if the state is implement and user try to move it to the review state before that all 'change tasks' should be closed if not then we are restricting the user to move the state...
Hi Everyone, How to change email format mail notification format to be updated. Can you please help me? Please find the attachments. Thanks,Vamsikrishna.
Hello everyone,I want to allow sharing of a record in the table - sys_ux_my_list in the SOW with other users and not just appear with the user who created it, that is, to make a publication to users/groups for the record displayed in the LIST. How ca...
Is Service Now ITIL compliant out of the box? Do we need to tweak it to be compliant? Thanks.
Hello ServiceNow Community, I'm currently facing a challenge with a requirement and would appreciate your guidance. Requirement: I need to create a Requested Item (RITM) when two specific emails are received in the system. The emails are as follows:S...
Want to add two buttons beside the "caller" field on incident form, like "show related incidents".1. Button Name: Show related callsLinked to the "Call" table - show all calls when the "caller" on the incident = "reported by" on the call.2. Button na...
Hi All,I'm trying to restrict, the users to resolve the P1/P2 incidents. and only Group-A have access to resolve the P1/P2 Incident. how can we achieve
I wanted to map the data from email body to incident form , i have written an inbound action script to map the assignment group and configuration item . but i don't see any value in the newly created record . although the values i am providing via em...
Morning all Does anyone know if it is possible when compiling an email using the email client when entering an email address into the "To field", servicenow can display recently used email addresses to select from, rather than having to type in the f...
Hello All, We configured an email notification on Incident table. When the state changes to Critical an email notification will be triggered. But we are getting the email twice, please explain how to fix this?Not created any event also. @Ankur Bawisk...
Hello Experts, I have a json file. Is there any script i can use in powershell to get the count of the records from it Consider an example below:{"records": [{"sys_id": "000018ffsada","sys_created_on": "02-25-2020 07:53:56","name": "sc_req_item","ele...
