How to add multiple user name in resolved by to get the incident report

User759309
Kilo Contributor

Hi All,

 

I would like to extract the Incident report where i need to add multiple user name in resolved by how can i do that, please help me with this query.

 

Regards,

Garvit 

2 REPLIES 2

Kristen Ankeny
Kilo Sage

Where would this data be captured? That would be the key to knowing how to show multiple people. OOB, incident would only capture a single person. Do you have a custom field to track people contributing to the resolution? Or are you using incident tasks to track the additional work?

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @User759309 

 

What is the use case for this? Also do you have any custom table and how you storing the data.

 

As per best practice, incident get resolved by one user at last but yes, it can be assigned to many user but in sequential order.

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