How to add multiple user name in resolved by to get the incident report
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11-28-2023 04:29 AM
Hi All,
I would like to extract the Incident report where i need to add multiple user name in resolved by how can i do that, please help me with this query.
Regards,
Garvit
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11-28-2023 06:26 AM
Where would this data be captured? That would be the key to knowing how to show multiple people. OOB, incident would only capture a single person. Do you have a custom field to track people contributing to the resolution? Or are you using incident tasks to track the additional work?
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11-28-2023 08:58 AM
Hi @User759309
What is the use case for this? Also do you have any custom table and how you storing the data.
As per best practice, incident get resolved by one user at last but yes, it can be assigned to many user but in sequential order.
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