How to auto assign incident to a particular group based on few words in description

[Renu9]

Hi All,

I want to auto assign an Incident to a group based on few words in the description field. Please let me know how I can do that. Few words such as bot, UI path, rpa , etc etc. I am trying with one word as of now, but it is not working. Please guide

if(producer.description.toLowerCase().indexOf('RPA')>=0)

{

    gs.addInfoMessage("testing rpa");

    current.assignment_group="77c9b13d1bfe205026de123edc4bcb9a" ; //RPA team

}

[Alp Utku]

You can create before business rule on Incident table to run on insert and update

When to run : Description contains "rpa" OR Description contains "UI Path" etc

Then go to Actions Tab and select your assignment group to assign the Incidents contains those specific words

[Renu9]

Hi @Alp Utku 

I want to write it in record producer script itself. This is in create incident record producer. Please let me know how I can write it in record producer script 

[Aniket Bhanse]

Why not use an Assignment Rule on the Incident Table rather than using a Record Producer script?

Ultimately you have to assign a group for an Incident and Servicenow has provided OOB functionality of "Assignment Rules" for such cases.

Let me know if this helps!

[Renu9]

Hi @Aniket Bhanse 

I'm having a list of words . Case sensitive also I have to check. This is not possible from assignment rules right