Hi Team, We have below requirement,If any of the group does not have any members or owners or managers then an incident should be created and assigned to a Admins group. multiple incidents should not be created for same set of groups. How can we achi...
Hi All, I have a requirement to create change request through RITM and all the required approvals can be configured in workflow. Once all approval are done, ticket should create in Implementation state directly. As we are by-passing OOTB flow and cre...
Hi,In the record producer, I have a field called Impacted User field. I want this to auto-populate based on the currently logged-in user. How to do this? Please give a script for this.
Hello experts, Please help me with below query.Is it possible to do integration with Microsoft quick assist and servicenow. The reason is, our technical team want to remain on the incident form and connect to callers computer via quick assist. Is it ...
The help icon are showing next to the fields on all forms in dev and test instances. But in production the question mark help icon is not shown instead when we hover on field the text is shown. Kindly help how this can be enabled in prod instance as ...
Hey everyone,When using the ServiceNow Table REST API, I'm looking for a method to correlate each API call with its corresponding transaction log entry within ServiceNow.- Ideally, I'd like to identify a value within the REST API response (either in ...
I have a request from a department at my company to export the entire incident history for a handful of incidents. They want to see the usual incident information along with notes, customer communication, or outbound/inbound email done within that in...
In some Incidents we have a large amount of comments and worknotes, and the first entries are no longer visible, what can I change to make them all visible or at least increase the amount
Received a request to enhance this area so all assigned Demand assessments are setup as a individual "card" in this view, just like the Customer Satisfaction Survey. I looked at the UI Page properties, but couldn't decipher why it works one way with ...
I have a need to populate a field (target) on the incident form based on the value of another field (source) also on the incident form. The source field is the configuration item field. If the configuration item field is an asset then the target fiel...
Hi everyone, Is it possible to create an Outlook mail template consisting of a To, CC, Subject, and Body (with a table) from an Incident ticket? Maybe I can pull some data like ticket creation date/time, INC number, ticket caller, etc. and make a sim...
Hi,For the incident form, I want the buttons like 'Save' or 'Update' visible for states like New, In Progress, On Hold. And I want these buttons to be hidden on Closed state. How to do this?
I'm curious to know what the general population sets as their response and resolution SLAs on incidents.
Hi,I want a task to be done. When the caller is creating an incident record, I want the assignment group to be dynamically populated with the assignment group of the caller. How to do this? Please provide the code
Hi Team,I have two different email accounts like 1st domain is abc@example.com its creates the incident record that fine as well 2nd domain contains xyz@exmple.com its creates problem ticket. now i want to while sending email to contains abc@exampl...