Incident Management forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Incident

Incident Close code : Can these be unique per service/service offering or will they be unique per task.For example : All incidents have the same available Closed code? What values will be included in the category and subcategory on the main form?This...

Ram012 by Tera Contributor
  • 247 Views
  • 2 replies
  • 0 helpfuls

Resolved! Workflow configuration

Hi, Request type is 'add' have to create 2 sctasks and Request type is 'remove' have to create 1 sctask and Request type is 'modify' no sctasks have to create. The problem here is when i select Request type is modify it also create sctask. How to con...

Shaik22_0-1724059682637.png
Shaik22 by Tera Expert
  • 430 Views
  • 3 replies
  • 0 helpfuls

ATF- unable to retrive custome ui component

Not able to retrieve custom UI component using set component value(custom UI) step in ATF .Is there any solution for this or Any work around.they are showing list record in popup using GlideModal."var w = new GlideModal('show_list');"    "  w.setTitl...

surajgavle4 by Tera Contributor
  • 284 Views
  • 1 replies
  • 0 helpfuls

Unable to create Notification

I am trying to create a notification and getting this error:onSubmit script error: TypeError: Cannot read properties of undefined (reading 'options'):function() {      var hinput = $(ref);      var cfilter = getFilter(ref);      hinput.value = unesca...

samadam by Kilo Sage
  • 269 Views
  • 2 replies
  • 0 helpfuls

ITIL

Create two group called ITIL_dev and ITIL_manager whenever there is update in the ITIL_dev group manager field that particular usershould be added to the ITIL_manager group ? Any idea how to build this example scenaior help me.

Ram012 by Tera Contributor
  • 230 Views
  • 1 replies
  • 1 helpfuls

Doubling up on "Work Notes" field

Hi All,I have a minor issue where the "Work Notes" field will show up twice for existing tickets, but only the top one (above the "Screenshot" field) shows up for new tickets.I've looked through the Form Design and Form Layout settings, and I don't e...

Resolved! Additional Comments/Work Notes Issue after Clone

After cloning prod down to any sub-instance I've noticed that all of our Additional comments and Work notes (all activities) are showing as being submitted by the Requestor even though some of those comments/notes were submitted by the Assigned to. T...

TStark by Kilo Sage
  • 541 Views
  • 1 replies
  • 2 helpfuls

Resolved! Instance name and email address changes

I have a question related to how the responses handle by the instance after the change the email address.User case:Currently , when a customer replies to an incident notification, the email is sent to XYZ@service-now.com and response fetch to corresp...

attanhes by Tera Guru
  • 1297 Views
  • 4 replies
  • 0 helpfuls