Hello,The customer has outsourced their IT support and operations to two vendors/service providers.There are some applications for which certain troubleshooting scenarios can be handled by "Vendor/service provider 1". Sometimes they would need furthe...
Hi,I have a notification that includes links to several email templates.When a user selects any template, it open's a new email with the "To" field automatically populated with our instance mail ID I would like some guidance on how to achieve the ...
Hi community, I'm trying to develop/test a step in our incident management process where an incident cannot be resolved unless a KB article is attached or a draft created and I've tried this using a business rule, but the incident is still resolving ...
After upgrading to the Xanadu version from Vancouver, I keep encountering the following message when loading an Incident record:"Have you tried the Express List on Service Operations Workspace? It allows an easy and live visualization of the alerts....
Hi Experts, Good Day!!I have a configured a report on incident table where I need to display data in Hourly basis and I can't use time series report for the same. So, I have configured one functional field on report called as "Hour" and return type i...
Hello, I have been trying to figure out how was can set this up as a global company. We have many local Service desks and we have of course common CMDB Applications like Outlook. We would like the user to select the application, in our example Outl...
As a change user i want to be able to link multiple changes to a single incident.output- An incident linked to multiple changes
I got the task of deactivating user from all the groups and removing his admin-roles from non-prod instance, but even after removing roles , his roles are still showing in non-prod instance, even though he has no group access and not active. Please a...
Hi Community, I was just checking skipped record when upgrading from Washington DC to Yokohama version, and notied that the condition of the OOTB create request button has changed. As you can see below, GlidePluginManager has changed from incident_ma...
Hello Guys, I have a requirement where, if an approval is rejected for a specific catalog item, I need to include some additional details in the "Closed Complete" notification that is sent from the Request table. However, this notification is global ...
Hi All, I have some doubts related to interview questions : 1. What is the difference between getXML , getXMLwait, and getXMLanswer?2. What is decision tables and decision trees in ServiceNow, and where will they be used?3. What is a path parameter a...
After applying report_admin role, user is not able to edit report.I have checked acl also, i didn't see anything is restricting it.they are able to edit incident tabel report but task related not able to edit.
An attachment on incident can be added or removed only by admins or Incident managers or users present on Assigned to field on the incident form
I want report at what exact time an INC got assigned to particular group want to know the timing(time frame) of the incident, is assigned to group thanks in advance
