How to auto assign incident to a particular group based on few words in description

[Renu9]

Hi All,

I want to auto assign an Incident to a group based on few words in the description field. Please let me know how I can do that. Few words such as bot, UI path, rpa , etc etc. I am trying with one word as of now, but it is not working. Please guide

if(producer.description.toLowerCase().indexOf('RPA')>=0)

{

    gs.addInfoMessage("testing rpa");

    current.assignment_group="77c9b13d1bfe205026de123edc4bcb9a" ; //RPA team

}

[Aniket Bhanse]

@Renu9 It can check from your Conditon builder itself considering you are checking it on the "Description" field on the Incident form.

I have checked it myself with Case-sensitive description words, and it works!

Let me know if it works for you

[Aniket Bhanse]

It works for me, check the below screenshots

Assignment Rule does considers "Case-sensitive" words as well.

Also, it is a good practice to use OOB Servicenow functionality rather than scripting it.

[Vishal Birajdar]

Hi @Renu9 

In the record producer script write below code :

var desc = producer.description.toString();

if(desc.includes('rpa')){

current.assignment_group = 'sys_id_of_group';
}

[Ankur Bawiskar]

@Renu9 

why not use assignment rule for this?

If you want to use record producer script then here is the syntax

var description = producer.variableName; // give here the variable name

if(description.indexOf('bot') > -1 || description.indexOf('UI path') > -1 || description.indexOf('rpa') > -1){
	current.assignment_group = '77c9b13d1bfe205026de123edc4bcb9a';
}

You can also use Before insert BR and handle it without script

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Renu9]

Hi @Ankur Bawiskar 

I have put the same script and  the log is not displaying, the Incident is not getting assigned to any group.

var description = producer.variableName; // give here the variable name

if(description.indexOf('bot') > -1 || description.indexOf('UI path') > -1 || description.indexOf('rpa') > -1){
gs.addInfoMessage("test");
	current.assignment_group = '77c9b13d1bfe205026de123edc4bcb9a';
}