How to configure the ATF test steps on a incident form when SLA has breached in servicenow?

DeviSriB
Tera Contributor

‎06-18-2025 02:25 AM

How to configure the atf test steps on incident form when sla has breached in servicenow.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-18-2025 02:36 AM

Hi @DeviSriB 

 

ServiceNow provides OOTB 2 SLA test case, have a look:

 

DrAtulGLNG_0-1750239393511.png

 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎06-18-2025 02:51 AM

@DeviSriB 

check the OOTB tests which Atul shared.

Those should help you.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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