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Table API vs Inbound web service

Hello connections,Currently I am working on inbound integration, which means a third party application will create incidents in ServiceNow. For this I need to create some inbound APIs for creation and updating of incidents in ServiceNow and then shar...

Arvind14 by Giga Contributor
  • 1063 Views
  • 2 replies
  • 4 helpfuls

Current.update() after insert business rule

Hi All,  I have field A (currency type). While creating a record I give some value it has to copy on field B(current field).After insertcurrent.b = current.A;current.update();is there any option without using current.update(); Regards, Rushi

Rushi2 by Tera Expert
  • 1022 Views
  • 5 replies
  • 0 helpfuls

sending survey via email notification

Hi All, I need to send the survey link via email notification. But i am using the event fired condition in email notification. Please find the attached pictures for better understanding. please give any advice. 1. when incident is closed the Trigger ...

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ANWAR BASHA by Tera Contributor
  • 2602 Views
  • 3 replies
  • 0 helpfuls

Create Change Task on Change Request

Hi All, I'm using flow designer to create a change task on the given change record.Here I'm not able to set a short description(hardcoded) for the change task; it is automatically fetching from the parent. Can anyone make a recommendation for me?Than...

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Chandra31 by Tera Contributor
  • 533 Views
  • 1 replies
  • 1 helpfuls

Resolved! Apply Template to Multiple Incidents At Once

Is there a built-in way to apply an incident form template to multiple incidents at once? Something like selecting multiple incidents from list view and then applying the template to those incidents like the option at the bottom that lets you delete,...

Kayla_K by Tera Contributor
  • 2936 Views
  • 2 replies
  • 1 helpfuls

KEDB

Do we have any functionality in Service Now to link kedb's with incidents. Appreciate if someone can share a detailed process around this.

Imran Shad by Mega Expert
  • 670 Views
  • 1 replies
  • 0 helpfuls

Resolved! Escalation report

It is possible to know the records of an incident table when an assignment group is escalated to one queue to another queue and who is the previous owner and current owner in a particular time period is there any scripting? 

Report on Assignment group change

Hi i need to create a report on all incidents which were assigned to the group "NAM - AN - Cost" and reassigned to the group "NAM - AN - Finance" team in the last 30 days. Is there a way to achieve this?

Nishant16 by Tera Expert
  • 1584 Views
  • 2 replies
  • 0 helpfuls

How to hide a choice from a list in SOW

I have read that g_form does not work in workspace.Ideally would have used the g_form.removeOption, but what can I use alternatively to achieve this.Places where I would like to apply this is on the State field to prevent a ticket from directly being...

Community Alums by Community Alums  
  • 1137 Views
  • 5 replies
  • 0 helpfuls

Create Record from JSON format?

Hi Team, I have created the Schedule job and called the Datasoure in it. when we execute the schedule job JSON data will attach to Datasourece dynamically as below format and it will process through Transform map and create records in Source and Targ...

sri83 by Tera Guru
  • 1146 Views
  • 1 replies
  • 0 helpfuls

Resolved! Variable Sets - Public Access

Is it possible to make fields within a variable set available to unauthenticated users? I tried changing the Permissions (Read, Write, Create Roles) for each variable within the variable set to Public but that didn't work.Thanks in advance,AJ

TStark by Kilo Sage
  • 672 Views
  • 3 replies
  • 0 helpfuls

Attachment to the ticket

Hi Team, When I attach a pdf/excel to the incident ticket, system was not considering it as additional comments update. But when I attach an img/png, it was considering as additional comments update.Can I know is there any configuration that I need t...

sindhu43 by Tera Contributor
  • 1101 Views
  • 1 replies
  • 0 helpfuls