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Resolved! How to set a value based on a reference field

Hi,We have a reference field(ex: sys_user). Based on that reference table, we are populating details in other field. Now if the user doesn't have mobile number in User table we are setting that field value as NA. If the user has mobile number then it...

Sai vsk by Tera Expert
  • 491 Views
  • 2 replies
  • 0 helpfuls

How to pass object value into array

Hi I'm not getting expected output and correct me if something missingMy script :var gr= new GlideRecord('incident');gr.addQuery('sys_id','c2b3b1e2db3f9090bf6c3762ba9619a6');gr.query();while(gr.next()){var arr =[];var obj={};var text= {"results": [{"...

Integration account ?

Hi Team,  We would like to integrate ServiceNow A --> ServiceNow B  ( unidirection ) incident integration. I created one local account but that's not working, however when I add rolese to that account it's working. Scenario is : when Incident created...

B Ashok by Tera Guru
  • 499 Views
  • 2 replies
  • 0 helpfuls

Major Incident Notification

Hello Team, When a major incident occurs, users automatically receive notifications with updates every hour (like work notes, who worked on the ticket). Regards,Manasa. 

Manasa Allu by Tera Contributor
  • 543 Views
  • 2 replies
  • 0 helpfuls

Resolved! Return False is not working in onsubmit client script

In the below script return false is not working.Can anyone help me  function onSubmit() {var ga = new GlideAjax('IncidentAssignmentGroup');ga.addParam('sysparm_name', 'canResolveIncident');ga.addParam('sysparm_state', g_form.getValue('state'));ga.add...

akhila13 by Tera Expert
  • 1843 Views
  • 9 replies
  • 2 helpfuls