Resolved! field style if short description contains specific word
on incident form, if the short description contains '*******' word then on the list view of incidents number, the short description should be highted with color green
Forum Posts
Resolved! Problem Management vs Major Incident Management
Hi All, A question for you in terms of best practice with ServiceNow. When we have a Major Incident we take advantage of ServiceNow's Major Incident functionality (Proposing and Promoting an Incident as such) and even make use of the Major Incident ...
Disable Attachments downloading
Hi I want to disable the option for downloading attachments in incidentsI want to let the user to see the attachments in view mode only and dont let them download the attachments to local folder. Thanks a lot Lior
Is it possible to open and closed incomplete request and need to start the flow again
Hi, Could anyone please help me on below question. I have one RITM. Because of the flow issue after manager approval the RITM got cancelled. Now the flow has been fixed. Is there any chance to reopen the RITM and need to trigger manager, group approv...
Resolved! Inactive user Records
can you please make sure there are no active/open tasks (not in the strict record-type sense, but incidents, approvals, requests, changes, ...) assigned to deactivated user accounts?1. If there are still active tickets/records assigned to these users...
Make Rejection comments mandatory when an approver rejecting from List Context menu of a Change
Hello Folks, Could you please me help in making the Rejection comments mandatory when an approver Rejecting the change from the List context menu as below image.
Resolved! How to create an Emergency type change using Script - Background
Hello Folks, I am trying to create Change requests from the Script - Background. But am unable to create Emergency type change using the below script. Could you please correct me what am missing? var chg = new GlideRecord('change_request');chg.initia...
Duplicate mail is getting generated when the incident is assigned to someone
Hi, I'm facing an issue when the incident is created and assigned to someone then assigned to mail is triggered twice....I have checked the message id of the mails they have different message id, so it is duplicate email with same content. And if I r...
How to limit group members to view there only assigned tickets to them?
Hi All,I have a requirement where i need to limit group members to view the tickets which are assigned to them but not the other tickets and also only the manager should be able to view all the tickets assigned to the group. how to do this if anyone ...
Unable to Modify or retire a standard change template
Trying Non-Admin user getting the following error: You are either not authorized or the cart item is invalidhttps://docs.servicenow.com/en-US/bundle/tokyo-it-service-management/page/product/change-management/task/manage-standard-change-template.html...
Resolved! Send email notification to assigned to if incident is not updated in last 7 days
Can some one help me how to achieve this? We need to send email to assigned to of the incident record everyday until it is closed . the email content conatins the incidents number and some text. I created a Report and scheduled it and then used this...
Resolved! Add Incident "Date and time" field in ServiceNow
In order to allow more efficient investigations of incidents raised by colleagues, a new mandatory field should be added to incident form. The field created should be a standard date and time field with a "Now" button to enter a current date and time...
Resolved! SLA Stop on additional comments
Dears, I have modified the incident table and added a field "Responded To" and created a business rule in the same table if an additional comment is added to turn the Responded To option to True. Based on that, I have added an SLA Stop Condition succ...
How to update the existing ticket
Hello All, I have created an inbound action to create an Incident and update the incident ticket. Is there any way I can update the existing incident if you find the ticket with the same short description? When I send an email to Sericenow it's crea...
