Customers responding via email to CLOSED Incidents (they are responding to email notifications from ServiceNow that their ticket was RESOLVED, but don't realize or care that the ticket is already closed)What is the Best Practice on dealing with custo...
On TASK/Incident table, I see this field "Comments and work notes <comments_and_work_notes>.What is that field, what is the use of that field?
Hi,We have a reference field(ex: sys_user). Based on that reference table, we are populating details in other field. Now if the user doesn't have mobile number in User table we are setting that field value as NA. If the user has mobile number then it...
Hi All,I have stucked in a requiremnt where, There is a reference field on a form (requested for).(refrence on sys_user table ) so, the requested for field should only show the list of users who are subscribed to a service offering Kalmar field servi...
Hi, Please help me with the solution!!!My requirement is that when we click on 'New' button of 'Child Incident' in the related list of any incident , then parent incident fields like service, service offering, category and many more should get copied...
I have this UI action that actually works in restarting the flow. However, the approved data, asignment group, assigned to values are cleared ONLY when I run the UI action the second time. Has anyone else experienced something similar ?
How to copy work notes from child to parent.@Ankur Bawiskar
Can someone guide me how to write JavaScript codes in Script include function for calling and comparing fields from two different tables?For example F1 & F2 from table1field F3 & F4 from table2 If I had to wrote a function based on the fields value o...
Hi Team, We would like to integrate ServiceNow A --> ServiceNow B ( unidirection ) incident integration. I created one local account but that's not working, however when I add rolese to that account it's working. Scenario is : when Incident created...
Hello Team, When a major incident occurs, users automatically receive notifications with updates every hour (like work notes, who worked on the ticket). Regards,Manasa.
Hello All,How to add a Fields in Major Incident Workbench.We need to add a new Box and add a field in that box.
Hello , I've a field name "assigned_to" which has type "Reference" , Yesterday I've changed the type from reference to string .But , again when I try to update the type from string to reference , the following error occurs :Is there any s...
When I'm executing schedule job, record is not getting created in Transaction log with type as "Scheduler" instead of that it was creating in some random types like "Form" and other things.. why so? . . @Ankur Bawiskar @Community Alums
In the below script return false is not working.Can anyone help me function onSubmit() {var ga = new GlideAjax('IncidentAssignmentGroup');ga.addParam('sysparm_name', 'canResolveIncident');ga.addParam('sysparm_state', g_form.getValue('state'));ga.add...
Hello All, Template icon is not available in Agent workspace. When User is trying to create new interaction, incident template icon is not available. Can anyone please help me with this. Regards, Nivedita
