How to copy attachments from inbound action to incident record.

[KARAN24]

Hi Team,

When emails are sent to servicenow with attachments ,the attachments are not getting added to respective incident record.And also we need to validate if the email sent is from user present in servicenow.If the user is not present we do not have to copy the attachments.

How we can achieve this.

Thanks in Advance.

Regards,

Karan

[Samaksh Wani]

Hello @KARAN24 

GlideSysAttachment.copy('sys_email',current.sys_id,'sc_req_item',ritm.sys_id);

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Samaksh

[KARAN24]

Hi Samaksh,

Can you please help me with the inbound action,as I would like to create a new inbound for attachments.

Thanks,

Karan

[Samaksh Wani]

Hello @KARAN24 

var sysAttach = new GlideSysAttachment();   


var emailSysId = sys_email.getUniqueValue(); 



if (emailSysId) { 


   var sysEmailAttachments = sysAttach.getAttachments("sys_email", emailSysId); 

   while (sysEmailAttachments.next()) { 

         sysEmailAttachments.setValue("table_name", current.getTableName()); 
         sysEmailAttachments.setValue("table_sys_id", current.getUniqueValue()); 
         sysEmailAttachments.update(); 

   } 

} 

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Samaksh

[KARAN24]

Hi Samaksh,

I have created an inbound on case table,but it is not working.Can you please check .

Thanks,

Karan