i want to add attachment in the ritm from inbound email action.

[NeethuB]

(function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {

    // Implement email action here

    var cartID=GlideGuid.generate(null);

    var cart= new Cart(cartID);

    var item= cart.addItem('158edf4a2bacfe10eacaf2a6d391bf51');

    //cart.setVariable(item,'short_description','test short');

    cart.setVariable(item,' requested_for',gs.getUserID());

    cart.setVariable(item,'short_description',email.subject);

    cart.setVariable(item,'subject','This request created when the caller sended email for creating a request');

    cart.setVariable(item,'description',email.body_text);

    var rc=cart.placeOrder();

    var ritm=new GlideRecord("sc_req_item");

    ritm.addQuery('request',rc.sys_id);

    ritm.query();

    if(ritm.next())

    {

        ritm.short_description = email.subject.toString();

        ritm.contact_type="email";

        ritm.update();

    }

})(current, event, email, logger, classifier);


This is the code . Can you pls help me

[Sarthak Kashyap]

Hi @NeethuB ,

Can you please add one line in your code

GlideSysAttachment.copy('sourceTable',sourceSysID, 'targetTable',targetSysID);

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

[Ankur Bawiskar]

@NeethuB 

so my assumption is the above code is working fine and creating RITM but the incoming email has attachment and you want that to be copied to newly created RITM?

what's your use-case?

[NeethuB]

yes , can you provide any solution

[Ankur Bawiskar]

@NeethuB 

So as per your information the RITM is getting created and the incoming file to email should get copied to RITM

please update code as this

var ritm=new GlideRecord("sc_req_item");
    ritm.addQuery('request',rc.sys_id);
    ritm.query();
    if(ritm.next())
    {
        ritm.short_description = email.subject.toString();
        ritm.contact_type="email";
        ritm.update();
new GlideSysAttachment().copy('sys_email', sys_email.sys_id, 'sc_req_item', ritm.sys_id);
    }

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